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Forum Discussion
Solved
Can't Connect to Orbi RBR850
There's a previous discussion from back in May about not being able to connect to the router for management…it's some 650+ posts long and I didn't read them all but apparently there was some sort of forced update to the Orbi which disabled this and also apparently some folks had to do a factory reset to fix it. My orbit is serial and again apparently Netgear can do a remote update to fix this.
Before I go and read all 650 posts…is there another solution to this and/or is a factory reset the only way to restore things? I would rather not do that since I've got a bunch of reserved IPs and other configuration settings I would hate to have to redo.
Tried rebooting everything, direct connect via ethernet cable from my MBP 14, etc before looking here and saw the thread from back in May.
Thanks
You can reach out to NG and see if this can resolve your issue. If not, a factory reset will be needed. Other have already posted that this re-gains access to the RBR for more immediate results.
5 Replies
Yes, you'll need to factory reset the RBR and setup from scratch using a wired PC and web browser.
Please do not post MAC addresses or product serial numbers in public forums for security reasons.
Thank you.Some of the posts in the other longer thread had a note about providing serial number to NG to fix the problem so I figured it didn't really matter…it isn't like I really care if somebody knows the serial number on my device since they don't know anything else but that.
Is this NG's official solution to the problem? If it is then it's a pretty lousy solution as whatever configuration we had previously is then gone.
You can reach out to NG and see if this can resolve your issue. If not, a factory reset will be needed. Other have already posted that this re-gains access to the RBR for more immediate results.