Cant contact support without paying for a support agreement

Question

Cant contact support without paying for a support agreement. This is after Netgear bricked my system with an automatic update.&nbsp; They are suggesting this community where they apparently are not present.&nbsp;&nbsp;

CrimpOn · Answer

cheapB2&nbsp;wrote:
Thanks for sharing, but if the solution is to start all over again it is not really a solution. I have 60+ devices with assigned IP and other setup. It will take me 2-3 hours to do this setup again and it is not the first time this has happened.&nbsp;

Looks like you are one of the customers facing an awkward situation:

Do without access to the Orbi system until (if?) Netgear remedies the situation automatically.&nbsp; They were able to force the defective firmware on these routers.&nbsp; Presuming that the update mechanism continues to work, they should be able to force new firmware that works.&nbsp; The question is how long it will take to understand what caused the problem, come up with a fix, test the fix to make sure it doesn't do something worse, and roll it out.
Bite the bullet with a factory reset, reconfigure, and force yourself to save the configuration file every time a change is made to it.&nbsp; (My downfall. I get complacent and suddenly realize my configuration backup is months old.)

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jimh394 · Answer

Mine were mostly unassigned so went much smoother. I feel your pain. Netgear may feel the pain down the road???

FURRYe38 · Answer

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223086/jump-to/first-unread-message
unhappyuser1000&nbsp;wrote:
What a crappy experience, and I'm not alone it seems!&nbsp; I have the same issue, I'm a software engineer, it's clear to me this is a problem with the product, the KB article(s) shared on this thread do not acknowledge that there is a problem. I've disconnected all the cables from the router and connected the laptop to router directly through a network cable. Also unplugged from power all satellites. I can successfully ping&nbsp;192.168.1.1. When trying to connect to&nbsp;&nbsp;http://192.168.1.1/login&nbsp;I get an "192.168.1.1&nbsp;refused to connect." . Also tried 'curl http://192.168.1.1/' command and I get a 'Connection refused' error back.&nbsp; If I connect the router to the Internet, I can actually browse the internet without problems, but I cannot connect to the admin interface. I can connect to the admin interface of the satellites if I plug them in. I hope this is a bricked firmware and not something worse like a security issue.

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jimh394 · Answer

Apparently a factory reset is the only option. PIA, but it was the only thing that worked for me.

FURRYe38 · Answer

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223086/jump-to/first-unread-message

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Cant contact support without paying for a support agreement

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