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Can't set up guest network name and security
Helping a friend set up a RBR850 2-pack system, so far everything has gone smoothly. However, we seem to be unable to set up a guest network. There is one that shows up, NETGEAR-Guest, on 192.168.2.x, but it's open. When we try to change the name and set up a WPA2-PSK [AES] password we get a progress bar that says it's "Updating Settings," but nothing seems to change. We've tried rebooting the router with no luck. It's running V3.2.10.11_1.2.12. We'll appreciate any help and suggestions. Thank you, and take care.
I didn't get back to this for a couple of weeks for lots of reasons not the least being the pandemic. So when I went to look at it again I thought, "Hm, why don't I just give it another try via the 'usual' route with the web login?" And lo and behold this time it worked. The guest network name and password "stuck" and it doesn't just show Netgear Guest now. I swear I didn't do anything different, I didn't reset the router, I didn't use a different browser... nothing. It just for some reason worked. So, everyone's happy, though I'm a little irked because I'd like to know why it worked now but not before. But I'm not going to question it! No sir!
Thanks to all those who provided advice, and to everyone, please take good care and stay healthy!
13 Replies
Are you trying the setup via the web interface or the app? It might be worth trying the alternate method to see if it will complete.
Try using a wired PC and web browser to log into the RBRs web page to set up Guest Network...
orbisteve wrote:Helping a friend set up a RBR850 2-pack system, so far everything has gone smoothly. However, we seem to be unable to set up a guest network. There is one that shows up, NETGEAR-Guest, on 192.168.2.x, but it's open. When we try to change the name and set up a WPA2-PSK [AES] password we get a progress bar that says it's "Updating Settings," but nothing seems to change. We've tried rebooting the router with no luck. It's running V3.2.10.11_1.2.12. We'll appreciate any help and suggestions. Thank you, and take care.
Had tried it via the app initially. We just tried it via the web browser connected via ethernet and the same thing happened: NETGEAR-Guest shows up as an open network, rather than the name we gave the guest network and the password access.
Strangely both the app and the orbilogin web control panel say it has the name we gave it and the password. So for some reason it "sticks" somewhere but the device itself only turns on guest access rather than "taking" the new name and password.
Thanks for the suggestions, please keep them coming!
I kinda hate to recommend it as I'm not much of a believer in it, but next up would be a factory reset and then set everything up again.
I didn't get back to this for a couple of weeks for lots of reasons not the least being the pandemic. So when I went to look at it again I thought, "Hm, why don't I just give it another try via the 'usual' route with the web login?" And lo and behold this time it worked. The guest network name and password "stuck" and it doesn't just show Netgear Guest now. I swear I didn't do anything different, I didn't reset the router, I didn't use a different browser... nothing. It just for some reason worked. So, everyone's happy, though I'm a little irked because I'd like to know why it worked now but not before. But I'm not going to question it! No sir!
Thanks to all those who provided advice, and to everyone, please take good care and stay healthy!
Glad it worked. Wondering if something was just stuck and given some time off, finally got unstuck.
Enjoy and keep healthy. :smileywink:
Thanks for the reply. 24 hours later (give or take) and all seems well. There wasn't a firmware update or anything so it's still baffling. I'll just file this away under "mystery" unless someone else experiences this (and if they do the only advice I'll have is "just wait"). I've even looked through the logs and can't find anything different between the time it worked and the times it didn't. It's a win, though, since it works, and that's good enough!
