Case # 47556053

Hi Team,

I have a case # 47556053 which I am following up on for an update for over 2 months now but have not received a single update from the customer support team!

Long story short, the 2 satellites were faulty, I have returned both to Netgear warehouse but only received one in return.

It's become a ritual for me to call Netgear every few days and spend about an hour each time only to be assured there will be an update provided within 24 to 48 Hrs, has not happened till date.

I am not able to return the product as well because I do not have 2 satellites.

Any guidance on where to go from here will be much appreciated.

Best,

Prateek

Blanca_O
Nov 15, 2023
Hi prateek1802

We received an update from the team. They have initiated an RMA for the replacement satellite. You will receive a separate email containing the tracking within 24-48 hours so you can monitor the shipment.

Regards,
Blanca
Community Team

7 Replies

FURRYe38
Guru
Nov 10, 2023
I'd contact a forum moderator for help with this:

KevinLiT Blanca_O
- prateek1802
  Tutor
  Nov 10, 2023
  Thank you FURRYe38 ! Much appreciated.
  
  @KevinLiT @Blanca_O Awaiting your guidance please.
  
  Best, Prateek
  - Blanca_O
    NETGEAR Employee Retired
    Nov 15, 2023
    Hi prateek1802
    
    Our Customer Service team is handling your case and they are coordinating with the warehouse regarding the replacement satellite. We have notified Customer Service team to follow up on your case and they should be contacting you as soon as possible.
    
    We appreciate your patience and understanding on this matter.
    
    Regards,
    Blanca
    Community Team

Forum Discussion

Case # 47556053