NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CBR750 Losing Connection daily
I'm hoping someone can help me here. I have an Orbi CBR750 on Suddenlink Internet. I have multiple daily Internet drops and Suddenlink has sent three different techs out. They can't seem to find an...
Any progress on this? Please give feed back to the questions presented.
1R0N wrote:
I'm hoping someone can help me here. I have an Orbi CBR750 on Suddenlink Internet. I have multiple daily Internet drops and Suddenlink has sent three different techs out. They can't seem to find any problems, so they are telling me that the problem is my Orbi Cable Modem. Unfortunately, my support is up on this product. I had trouble with it in the last place I lived, but I blamed it on the crappy rural Internet
Service. Now I am not so sure that was the issue. How could I possibly go about testing this to see if my Orbi actually is the problem. My firmware version is 4.6.3.6, which shows to be the latest when I check for updates. Sometimes when the drop occurs the light on the bottom of the Orbi will be purple, at other times it doesn't come on at all. I have reset the modem to factory twice to no avail. Any help or insight that anyone could provide would be greatly appreciated.
Edit: I also lose connection to the modem using the iPhone App multiple times a day. I usually get a message that says "Device is offline (Code: CDIL-API-FAIL)" and the app also sometimes shows no devices connected.