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Forum Discussion
CBR750 Losing Connection daily
I'm hoping someone can help me here. I have an Orbi CBR750 on Suddenlink Internet. I have multiple daily Internet drops and Suddenlink has sent three different techs out. They can't seem to find an...
The ISP says the signal and line quality are fine up to the modem now.
I talked to Suddenlink support last night and the tech re-provisioned the modem to be sure that it was properly provisioned.
There are no splitters between the modem and ISP service box.
I have tried three different brand new RG6 Coax cables to the modem to no avail.
The modem has been powered off for at least one minute multiple times.
Not sure what the size of the home has to do with it since this is about cable dropping out at the modem not the wireless, but it is 1475 Square feet.
The only satellite in use is aproximately 40 feet from the modem.
The modem is set to Auto and 48 on 5Ghz. I have tried manually setting channels on both 2.4Ghz and 5Ghz, but again, this is about the signal dropping out at the modem, not the wireless.
We do have neighbors that use WiFi as well, but the signal is negligable, and again, this is about no Internet service, not WiFi dropping out.
I always power the modem off for at least one minute after an update.
I have attached the modem connection status.
Well I see some Correctables being logged but not many. Usually Zero is preferred here.
Seems like the power levesl range from 2 to -0.7 which all should be around same range.
Has the CBR still lost connection since ISP re-checked everything?
Yes it has still lost connection several times.
Do you have an RBS installed as well?
Have you tried a full ON factory reset, power the CBR OFF for 5 minutes, then power back ON and walk thru the setup wizard?
Possible this unit could be faulty.
I do have an RBS installed as well. So far there hasn't been any problem between it and the CBR750, just internet drops at the CBR750.
I have tried the factory reset and going through the initial wizard three different times. It hasn't seemed to help at all.
Please post the event log and network logs here.
