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Forum Discussion
CBR750 Losing Connection daily
I'm hoping someone can help me here. I have an Orbi CBR750 on Suddenlink Internet. I have multiple daily Internet drops and Suddenlink has sent three different techs out. They can't seem to find an...
Well I see some Correctables being logged but not many. Usually Zero is preferred here.
Seems like the power levesl range from 2 to -0.7 which all should be around same range.
Has the CBR still lost connection since ISP re-checked everything?
Yes it has still lost connection several times.
Do you have an RBS installed as well?
Have you tried a full ON factory reset, power the CBR OFF for 5 minutes, then power back ON and walk thru the setup wizard?
Possible this unit could be faulty.
I do have an RBS installed as well. So far there hasn't been any problem between it and the CBR750, just internet drops at the CBR750.
I have tried the factory reset and going through the initial wizard three different times. It hasn't seemed to help at all.
I would open up a support ticket on this and let NG support know whats going on. IF your still in warranty. I'd ask for an RMA if they can't seem to figure out whats going on with your CBR.
Please post the event log and network logs here.
