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Cbr750 speed issue with comcast
Thanks in advance for all help. I replaced my xfinity modem/router with the cbr750 modem/router and satellite. After installing my speeds were in my normal range of 1000-1400 mbps. Two days ago the speed dropped to 550-675 and has not improved. I am testing speed through the Orbi app, speed test app and xfinity Speedtest page. My ps5 is hard wired to the modem and is only getting 400 mbps. Both xfinity and Netgear are saying it's issues with the other party so not sure where to turn. I was told to post my cable connections page and event log so will do now. Thanks so much.
- I’m sorry, got so crazy with all of this and never updated what happened. On my last call with the orbi support guys, he finally said to me that the orbi system may not be best for my setup and the size of my house. He recommended I return it and buy a cm2000 modem and a rax200 router. I took apart the orbi system and returned it, the nighthawk stuff arrived the next day and I installed everything. So far I have great speeds and signal throughout the house. I was surprised that he said the orbi wasn’t right for me but so far the nighthawk system seems great. I really appreciate all your help, so sorry I didn’t update. I just got so frustrated that it slipped my mind. Thank you!
21 Replies
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Be sure to test with a wired PC connected to the CBR and use Ooklas installable speed test app. Theres is a known issue with the CBRs speed test app and Orbi app giving inaccurate speed results.
- Thanks so much for your help, I think the requested photos are waiting for approval. I’m not that tech savvy, what exactly do I need to ask the xfinity tech on Thursday as far as provisioning goes? The NetGear support people said that there are some channels not locked that should be and said that Comcast would fix that, Comcast says they don’t fix that. I’m just at a loss because my speed was great when initially installed then just took a dive. Just wondering if this setup is even the right answer for me?
Please use the Choose File button on a post to attached picture files to as we have to wait for inline pictures to be approved.
