I have been having an issue with my MacBook Pro M1, that seems to happen when I walk from a place where I'm connected to the main node (downstairs), and upstairs (next to my second node). Instead of swapping wireless flawlessly, I often get the Wifi-symbol with a exclamation mark, meaning I'm not connected to the Internet. I have to disconnect the Wifi, and then reconnect again, to get back online (or wait a long time), and then I'm connected to the correct node in the second floor. Anyone else have experienced this?

Node tells us nothing. What modem do you have? What router do you have? What firmware is on it? What are these "nodes"? Details are key in helping out

Orbi Wi-Fi 6E system with one main unit and two satellites that are updated to the latest firmware.My moden is not relevant, as the Orbi main unit never loses internett from the modem, it is only the computer that loses internet when switching from main unit to satellite.

Details are key. 1. what actual firmware version is on the satellites and the router? Not the latest. the number 2. modems do matter. It might not in this case but its tough to know without knowing which you have 3. how big is your home? 4. what are the interior walls made from? 5. how far from the router is the satellite and whats in between them? 6. Are the satellites hardwired in or using the wireless backhaul?

Firmware is 6.3.7.5 Normal home 300 square meters, 100 square meters floors. My moden is a Zyxel EX8825. I didn't have this issue the first couple of months with the Orbi Mesh network, it has started happening lately. I can be five meters away from the satellite in the second floor, without it jumping from the main unit in my technical room in the floor below, but instead shows the exclamation mark and no internet connection.

the Zyxel is a modem/router combo device and can cause double nats. Some devices are more tolerant of double nats. A double nat happens when you cascade more than 1 router. https://kb.netgear.com/30186/What-is-Double-NATFixes? There’s 3 options but only use 1. 1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. 2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features. https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode There is actually a newer firmware for that satellite/router. 6.3.7.10 You can try installing that and doing a factory reset/new install process. Sometimes the reset helps with issues.

Computer looses Internet access when I get into range of a new node

28 Replies

plemans
Guru
Dec 23, 2022
Node tells us nothing.

What modem do you have?

What router do you have?
What firmware is on it?

What are these "nodes"?

Details are key in helping out
- Loooogical
  Aspirant
  Dec 23, 2022
  Orbi Wi-Fi 6E system with one main unit and two satellites that are updated to the latest firmware.
  My moden is not relevant, as the Orbi main unit never loses internett from the modem, it is only the computer that loses internet when switching from main unit to satellite.
  - plemans
    Guru
    Dec 23, 2022
    Details are key.
    
    1. what actual firmware version is on the satellites and the router? Not the latest. the number
    
    2. modems do matter. It might not in this case but its tough to know without knowing which you have
    
    3. how big is your home?
    
    4. what are the interior walls made from?
    
    5. how far from the router is the satellite and whats in between them?
    
    6. Are the satellites hardwired in or using the wireless backhaul?

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Computer looses Internet access when I get into range of a new node