Connect to Arlo doorbell camera

jc5712 wrote:

Just installed a new Netgear Orbi mesh router.

What model router?

jc5712 wrote:

My Gen 1 Arlo door bell camera will not connect. Arlo tech support was unable to solve the problem. Anyone else know or have this issue?  Arlo only operates on 2.4 g

Correct.  Though in my experience you can ignore the advice in their app to connect your phone to 2.4g.  I've omstalled several cameras with no issues.

Is the doorbell still in your Arlo account?  Or did you remove it?  Is this the AVD1001 or is it the AVD2001?

While Orbi does use a single SSID, some models let you control power for each band.  If yours has that feature, you can turn down the power on the other channels to "encourage" the phone to connect to 2.4 g.

Also, if you still have the old router, you can temporarily switch back to it, and set it up to use the same network name/password as the Orbi.  Then reinstall the doorbell, and switch back to the Orbi.