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Forum Discussion
Connect to Arlo doorbell camera
Just installed a new Netgear Orbi mesh router. My Gen 1 Arlo door bell camera will not connect. Arlo tech support was unable to solve the problem. Anyone else know or have this issue? Arlo only oper...
a couple things to add.
- the dock option is a great one if you have it. When I had arlo, I tried to have as many as possible on the dock as I could connect local storage
- Try setting up the orbi with an IoT network and it only as wpa2. Some of those older devices struggled with wpa2/wpa3 mixed mode or even just wpa3
plemans wrote: Some of those older devices struggled with wpa2/wpa3 mixed mode or even just wpa3
jc5712: This is not your issue - if it were, you would not be seeing the doorbell in Orbi's attached device list.
To get more techy here - the app and the newly added doorbell discover each other using broadcast packets. Some routers won't forward these packets between the 2.4 ghz and the 5 ghz bands. That results in the discovery failing when the phone is connected to 5 ghz and the doorbell is connected to the 2.4 ghz band. Generally Orbis do forward these packets, though it is possible that the 750P does not.
plemans wrote: Try setting up the orbi with an IoT network
jc5712: I don't think your750P has this feature. If I am wrong about that, it would be a good option. The guest network could potentially be used instead - but only if you see a checkbox there that says "Allow guests to see each other and access my local network" That box needs to be checked, otherwise the install would fail.
the dock option is a great one if you have it. When I had arlo, I tried to have as many as possible on the dock as I could connect local storage
Agreed.