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Forum Discussion
DoubleJ
Mar 28, 2023Follower
Connected devices
Before throwing my routers to the recycle bin I want to know if someone know how to fix my problem please. My router aren’t showing any devices connected neither my satellite. Any clues / solution? I ...
michaelkenward
Mar 28, 2023Guru - Experienced User
DoubleJ wrote:
My router aren’t showing any devices connected neither my satellite. Any clues / solution?
Hard to know with so little information to go on.
Where are you looking for "connected devices"? The browser graphical user interface (GUI)? A Nighthawk app?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi with Built-in Cable Modem Systems - NETGEAR Communities
You might like to search there for messages related to your problem.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.