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C660631's avatar
C660631
Guide
Oct 09, 2020
Solved

Connecting 2.4Ghz Cameras to Orbi Wifi 6 Mesh

Hi all, I know there have been many posts about this topic already, and I have reviewed each but it appears that my issue is unique.

 

I have a recently acquired Orbi Wifi 6 Mesh system that includes the RBR850 and it's RBS850 satellite.  Overall, when using laptops, desktops, general PC equipment and phones, everything is fantastic. However, I have three cameras that require 2.4Ghz only and these are giving me problems. 

 

They worked previously on a Telstra Smartmodem Gen II. When cutting over to the Orbi, they connected Ok but they had dropout issues as if they were not getting signal strenght. However, the Orbi app is telling me Camera1 has 91% signal and 72Mb channel to the RBR850, and Camera2 has 86% and 72Mb to the Satellite RBS850.

 

All cameras have been factory reset and reconnected. When they work, they're great, but mostly they don't. Drop outs every few minutes or every 10 - 20 seconds or so and sometines outages for as long as 30 minutes to many hours before suddenly being Ok for an hour then repeats again.

 

I have changed to Channel 11 but the problem remains. 

 

I powered up an old one and stuck it indoors about 6 feet closer to the RBR and that's working Ok. I don't believe it's a range issue as the Orbi app is giving me good numbers but I don't know how accurate the App is, and if it were a Channel issue, why does 1 of 3 work ok whilst the others have problem ?

 

These are connected to the Guest wifi band so that I have segregation from the primary network, and the Guest band is setup also with a 10 character password and WPA2-PSK security. 

 

Can anyone make any suggestions ?

 

Many thanks.

  • C660631's avatar
    C660631
    Oct 10, 2020

    Hi all, just an update to let you know that I have resolved the issue with the assistance of a TPLink WA850RE. I installed one of these in proximity of both and connected the cameras to this repeater. The Repeater then connects to the Orbi Guest wifi and provides stable 2.4G transport without any further adjustments to parameters.

     

    I think the discussion about changing settings on Orbi's  2.4G setup in a residential environment just confuse the issue more. This was a simple range issue despite the fact that the Orbi app was telling me the cameras had 91% and 86% signal strenght in their positions. The App appears to be in-accurate or at least my understanding of what this reading really means is wrong. 

     

    So to close this off, my recommendation for everyone who I've seen have issues connecting 2.4Gh devcies, is to either get a second Satellite or a simple Repeater. 

     

    Thanks to those who offerd assistance.

     

    Regards,

     

     

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 10, 2020


    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite


    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?


    Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

     

    Try disabling the following and see:
    Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).



  • Mikey94025's avatar
    Mikey94025
    Hero
    Oct 10, 2020

    See if changing CTS/RTS Threshold to 2347 under Advanced Wireless Settings helps - I think this improves compatibility with older wireless devices, but I've seen it help when they cannot connect at all vs. periodic disconnects.  If no change, next also try disabling AX mode for the 2.4Ghz band.  There are the two biggest wireless things that change when you use Orbi AX.

     

    • C660631's avatar
      C660631
      Guide
      Oct 10, 2020

      Hi all, just an update to let you know that I have resolved the issue with the assistance of a TPLink WA850RE. I installed one of these in proximity of both and connected the cameras to this repeater. The Repeater then connects to the Orbi Guest wifi and provides stable 2.4G transport without any further adjustments to parameters.

       

      I think the discussion about changing settings on Orbi's  2.4G setup in a residential environment just confuse the issue more. This was a simple range issue despite the fact that the Orbi app was telling me the cameras had 91% and 86% signal strenght in their positions. The App appears to be in-accurate or at least my understanding of what this reading really means is wrong. 

       

      So to close this off, my recommendation for everyone who I've seen have issues connecting 2.4Gh devcies, is to either get a second Satellite or a simple Repeater. 

       

      Thanks to those who offerd assistance.

       

      Regards,