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Denise71's avatar
Denise71
Initiate
Jul 25, 2025

Connecting RBR750 router cables to New Modem C4000BZ?

I received a New Century Link Modem (C4000BZ) but tech won't install my router (RBR750). I'm not connecting to the ORBI. Does anyone know how to connect the cables.

 

I strongly believe someone had hacked into my orbi too! 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
    New: https://community.netgear.com/kb/en-orbi-knowledge-sharing/static-ip-address-configuration-for-ap-mode/2456256
    https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
    https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 
    Try option #2 first...

     

    Any connection on the RBR with ISP services needs to use the Yellow WAN port in back of the RBR connected to the ISP service modem.

     

    Review this as well:

    Orbi MESH Troubleshooting, Suggestions and Tips | NETGEAR Communities

     

  • Wow, I was amazed by your response, thank you. I've got some homework to do, :-).  Again, thank you very, very much!