Hi, I have similar problem with my new purchase of Orbi852 and the satellite node when using through wired connection has great speed and coverage but connection drops frequently and doesn't connect back most of the time and also appears offline in Orbi app. I raise the concern to Orbi team and wasted 1 month trying different things but unable to solve this problem and now the Netgear team is processing RMA for the units. If anyone was able to solve this problem, please let me know...

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡 Any front LED indications seen on the RBR or RBS when this happens?

Hi im not sure about the modem i think i read online it is Nokia.I use Cat 8 for all routers and other connections aswell.Software version is latest, netgear team chrck this firstly everytime and i keep an eye also on it.My home size 1700sqft and generally with satellite connection of 2nd node wifi covers my house 98% but the problem is speed drops to 50% when I'm away fr main node. Also when connection drops the problem is not that I'm out of range the range is full aometime im next to satellite node but still im not connected and when i try ro connect manually it asks for password, so i close my wifi in phone or restart router and it connects again.All problems of speed and range gets solved if i use satellite node with wired connection but connections drops more and appeara offline in Orbi app.

For that size of home, the RBR alone is enough and having two RBS deployed is too much: https://youtu.be/UR0viMLISz4 I would turn OFF one RBS and then reduce the power on the RBR from 100% to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings Can you find the model # of the Nokia? What version of FW is loaded on the Orbi system. v.11?

Actually not, since my if i disconnect my satellite i dont get range in my 3rd room, actually too thick concrete walls in my home i believe. Previously i was using linksys velop 1 each in every room total 4 and had great coverage but not amazing speed hence upgraded to netgear.My software version is 4.6.9.11Nokia version difficult to find as it is kept in my ceiling and i use wall ports to connect router.Problem is not in the main router but only in satellite node.The youtube video is too technical for me to understand.

Looking to see if ISP modem or ONT has any built in router and wifi. Concrete will be problematic for wifi. What happens if you place the 1st RBS out a bit farther and set the RBRs power to 100%? Leaving the 2nd RBS turned OFF.

Connection drops frequently and doesn't connect back most of the time and also appears offline

13 Replies

FURRYe38
Guru
Oct 19, 2022
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

Any front LED indications seen on the RBR or RBS when this happens?
- Tabish_Arshad
  Aspirant
  Oct 19, 2022
  Hi im not sure about the modem i think i read online it is Nokia.
  
  I use Cat 8 for all routers and other connections aswell.
  
  Software version is latest, netgear team chrck this firstly everytime and i keep an eye also on it.
  
  My home size 1700sqft and generally with satellite connection of 2nd node wifi covers my house 98% but the problem is speed drops to 50% when I'm away fr main node. Also when connection drops the problem is not that I'm out of range the range is full aometime im next to satellite node but still im not connected and when i try ro connect manually it asks for password, so i close my wifi in phone or restart router and it connects again.
  
  All problems of speed and range gets solved if i use satellite node with wired connection but connections drops more and appeara offline in Orbi app.
  - FURRYe38
    Guru
    Oct 19, 2022
    For that size of home, the RBR alone is enough and having two RBS deployed is too much:
    
    https://youtu.be/UR0viMLISz4
    
    I would turn OFF one RBS and then reduce the power on the RBR from 100% to 25%. Under Advanced Tab/Advanced Settings/Wireless Settings
    
    Can you find the model # of the Nokia?
    
    What version of FW is loaded on the Orbi system. v.11?

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Connection drops frequently and doesn't connect back most of the time and also appears offline