Constant Amber Power LED

Question

Trying to set up the ORBI Router for the first time, the router when plugged into the power supply the power led light stays in a solid amber state. I have tried swapping the power supply with the satellite unit no change. Both power supplies power up the satellite unit.
I have tried utilizing the ORBI app to set up but the router is not sending out a WiFi network signal.

FURRYe38 · Answer

What model Orbi do you have?&nbsp;
If you just got it, you may need to return it for another set.&nbsp;
&nbsp;

Dolphins · Answer

RBR750 the unit was given to me, it was working when we disconnected at the persons home.

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?f
&nbsp;
Power OFF the RBR and disconnect it from the modem and ALL other wired devices. Power ON the RBR by it self. Does the back LED remain amber? Give it a good minute to see if it turns GREEN.
&nbsp;

Dolphins · Answer

Thank You for the assistance. I do not know the firmware version. Modem is a spectrum Arris TM1602A. I have followed your advice several times this afternoon, tried&nbsp;resetting all the ways I could find while researching.I have left the unit plugged in for over an hour to no avail. I was hoping I could at least get connected to the modem so the firmware would possibly load automatically. I followed the steps you had mentioned. I tried to update via my desktop, but I cannot get my CMD to acknowledge the inputs after I turned on the TFTP, I was hoping to transfer over that way.

FURRYe38 · Answer

IF two different power supplies are not working, I presume the RBR is faulty. Don't know why the RBR would suddenly fail like this...

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Constant Amber Power LED

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