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JamesAstroB's avatar
JamesAstroB
Initiate
Apr 17, 2020

Constant problems with WiFi 6 RBK852

I just upgraded to the Orbi RBK852 WiFi 6 model, and now I'm having a huge number of problems:

 

• My HP printer is offline, and won't join the WiFi network. I tried resetting its network settings, and that didn't help.

 

• My Netatmo cameras frequently disconnect and reconnect. I measured the signal strength at each camera, and they all receive a signal that is -55db or better. That's a strong signal, but the cameras still have problems.

 

• My ecobee thermostats frequently don't respond to Siri commands. Just like the cameras above, the ecobees all have very strong WiFi signals.

 

• Several of my Lutron Caseta automations no longer work. My Lutron hub is only a few feet from the Orbi router, so I'm not sure why this would happen.

 

• The Orbi App and OrbiLogin web page show no devices. I have about 50 WiFi devices, and they are all online (except for the issues mentioned earlier.) However, the device list is empty.

 

Has anyone else seen this epic level of failures? I'm thinking I may need to return this, and go back to my Velop WiFi 5 system.  :(

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices. Under Advanced Tab/Advanced Settings/Wireless Settings


    JamesAstroB wrote:

    I just upgraded to the Orbi RBK852 WiFi 6 model, and now I'm having a huge number of problems:

     

    • My HP printer is offline, and won't join the WiFi network. I tried resetting its network settings, and that didn't help.

     

    • My Netatmo cameras frequently disconnect and reconnect. I measured the signal strength at each camera, and they all receive a signal that is -55db or better. That's a strong signal, but the cameras still have problems.

     

    • My ecobee thermostats frequently don't respond to Siri commands. Just like the cameras above, the ecobees all have very strong WiFi signals.

     

    • Several of my Lutron Caseta automations no longer work. My Lutron hub is only a few feet from the Orbi router, so I'm not sure why this would happen.

     

    • The Orbi App and OrbiLogin web page show no devices. I have about 50 WiFi devices, and they are all online (except for the issues mentioned earlier.) However, the device list is empty.

     

    Has anyone else seen this epic level of failures? I'm thinking I may need to return this, and go back to my Velop WiFi 5 system.  :(