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Forum Discussion
Daily Outages with CBR750 and Comcast
Hello, I've been checking for more updates on this but wanted to post my event log and cable connection to see if I could get some insight if there is anything more I should try or do with my model\router.
Firmware Version
V4.6.14.4_2.3.12
Thank you
7 Replies
You have a ton of Correcables and Un-Correctables that should be all zeros.
You have lots of Criticals that the ISP needs to review and resolve.
What speed tier UP and Down do you pay for?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingsThey just upgraded me to a new speed plan.
I had the ISP come out and check all my lines to end points and they replaced all the connectors on the coax, I don't have any splitters or anything in between the lines.
I haven't performed a factory reset since the last FW update yet, I ran that two weeks ago to get the Orbi on the latest version.
I no longer have an ISP modem, I just have the orbi that is both modem and router. Should I still try a factory reset?
What is the speed plan UP and Down they upgraded you too? IF they upgraded you to 1.2GB then you'll need to ask them to downgrade you to 800Mpbs:
ISP needs to review the logs and resolve them.
Yes.
