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jsinning's avatar
jsinning
Aspirant
Jul 25, 2023

Dropping Connection randomly but multiple times a day

I am running the ORBI AX6000 system with 3 satellites in my house.  We are routinely dropping connections throughout the house.  The satellites are not great distances from the main unit and each time we drop connectivity the satellites work to re-establish but I find that the system is still connected to the internet.  What can I change in the settings to help stop this from happening?

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 25, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

     

    Does this happen with the RBS turned OFF? 
    Does this happen with both wireless and wired devices? 
    What channel configurations are currently set on the router?  

    • jsinning's avatar
      jsinning
      Aspirant
      Jul 27, 2023

      What Firmware version is currently loaded? V4.6.14.3_2.3.12
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Cisco DPC3008
      Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Done.  This does not appear in any way to be internet related.  Speeds are amazing and every time the WIFI drops out I can still connect to ORBI remotely through the APP.

       

      What is the size of your home? Sq Ft? 2500 between the main floor and basement
      What is the distance between the router and  satellite(s)? 30 feet or more is recommended in between RBR   and RBS.

      No issue there they are more than 30 feet.  

       

      Does this happen with the RBS turned OFF?  Yes, it appears to be from the main unit as when it happens the satellites also lose connection and begin to flash white.
      Does this happen with both wireless and wired devices?  The only thing wired direct in the house to the main unit is the cable modem.  
      What channel configurations are currently set on the router?  2.4 Ghz is auto and 5 GHz is 48

       

      This happened yesterday morning and again 5 times last night in very quick succession.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jul 27, 2023

        Where is the RBR located in the home? Main level or basement? 

        Does the front LED on the RBR flash any colors? 

         

        For that size of home, the RBR and just 1 RBS is needed. You may have too much wifi signal and overlap. 

        Too Much Wifi: https://youtu.be/UR0viMLISz4

         

        Please turn OFF all but 1 RBS.