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FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 12, 2022
Solved

Enable Email Logging and Router Reboots

NOTICE:

For ANY users seeing mysterious reboots of there 7 or 8 series RBR routers rebooting at random or at specific time frames, we'd like to ask you to enable Email Logging of the RBR and configure it to send email logs to a email account of your choosing:

https://kb.netgear.com/29909/Configuring-Email-notification-on-your-Nighthawk-Router-using-auto-detection

 

After the Orbi is configured, observe and monitor the received logs and monitor the RBR's IPaddress/debug.htm web page for System Uptime. Take notice of the current time and observe this web page for next 24-72 hours. Observe and monitor any wireless or wired disconnections or any application pause or application disconnections during this time frame. 

 

Gmail Email Configuration:

I use Gmail on mine and on May 31st Google disabled and removed Allow Less Secure apps on there services so if you use Gmail, you need to enable 2FA on your Gmail account profile then as for a 3rd party application Password thats generated by Google. Input this in to the RBRs email configuration. Password given will be a random 16 character (???? ???? ???? ????) format.

https://support.google.com/accounts/answer/185833

 

Take note of better or worse behavior. What FW Version your using.

Let us know what you observe please. 

 

  • Ok, enabling email logs seems to help stop the RBR mysterious rebooting. Mines been online for 4+ days:

     

    Uptime would have been more however we had a brown out last Wednesday. 

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  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Too ALL in this thread, Orbi 7 and 8 series v4.6.9.11 has been released today. I've tried this version of FW and can confirm that the mysterious reboots no longer happen with email logging disabled after a factory reset. Hope this works for everyone else that saw this issue on prior versions of FW.

    • dtay's avatar
      dtay
      Luminary

      Thanks for the heads up!  I see they finally added this feature that everyone has been asking for. 🙂

      • Adds an auto-firmware upgrade enable/disable option 
    • quaywe's avatar
      quaywe
      Tutor

      Wow that's great news. Thanks for the heads up. I'll give it a try and report back.

      • donawalt's avatar
        donawalt
        Mentor - Experienced User

        FURRYe38 , question….if emailing the logs is turned off, what happens when the log fills- is it just cleared?