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Fauzi's avatar
Fauzi
Initiate
Nov 01, 2021

Ethernet backhaul between RBR850 and RBS850 keeps dropping

The ethernet backhaul connection between my RBR850 Router and the RBS850 satellites keeps dropping. I have three RBS850 satellites connected to the RBR850 router (each with an ethernet cable directly into the RBR850). All three of them intermitently drop the backhaul ethernet connection which is extremely irritating and drops my wifi connections. It cannot be a faulty cable since I cannot believe that I have three cables that have developed a fault at the same time. I have the latest firware installed on all units (Firmware Version V4.6.3.16_2.0.51). After spending almost £1000 to get a reliable wifi mesh system in my house, this is useless. Before I start cursing the day I bought it and tell everybody who cares to listen not to waste their money on an Orbi system, can anybody advise on what could be the reason/solution? Thanks. 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 01, 2021

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡

     

    Be sure FW is same version loaded on all RBS as whats loaded on the RBR. 

     

    Has a factory reset and setup from scratch been performed since last FW update? Press the back reset button for 15 seconds then release.  A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
    I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.

     

     

     

    What CAT# cable are you using? CAT6 is recommended. 

    • Fauzi's avatar
      Fauzi
      Initiate
      Nov 01, 2021

      Is a big house, plenty of distance between the router and satellites...but to be honest given that they are connected via ethernet backhaul not sure that makes any difference. FW all the same on all units. And using CAT5e/CAT6 cables. I will try the factory reset and hard reboot and see what happens...but this is pathetic that i should have to waste a day of my time doing this because of a faulty firmware update. Will let you know how it goes...