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Forum Discussion
Dumbdad79
Feb 06, 2024Aspirant
Every time I do a factory reset and try to use my original ssid name the router disconnects
Hi, I am currently spinning my wheels with a similar issue to this right now. Every time I do a factory reset and try to use my original ssid name the router disconnects. It does the same thing when...
- Feb 08, 2024
THanks for checking that. Odd way of making that work.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
FURRYe38
Feb 06, 2024Guru - Experienced User
What is the SSID name being used and security mode set for on the RBR? WPA2 or Mixed mode WPA2/WPA3?
What browser are you using?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?
Dumbdad79
Feb 06, 2024Aspirant
SSID name is Jarvis
Security is set to wpa2 (default)
Tried with both Chrome and Edge browsers
Firmware is v 4.6.14.3 (fully updated according to software)
Verizon Fios supplied modem which is located approximately less than 2 feet from the NG router.
I tried multiple different ethernet cables. No difference in outcomes.
I have 2 satellites. Both were manually reset and unplugged before setup.
3 level townhome 2700sf
- FURRYe38Feb 06, 2024Guru - Experienced User
Ok. That SSID name should work fine. Once changed to this name, connections will be lost for a short time, then the new name should appear on any wifi device and should be seen and connectable.
Only item that I would do is update FW on the system since your behind:
I'd review this first:
Is there a model# for the Verizon modem?
Dumbdad79 wrote:
SSID name is Jarvis
Security is set to wpa2 (default)
Tried with both Chrome and Edge browsers
Firmware is v 4.6.14.3 (fully updated according to software)
Verizon Fios supplied modem which is located approximately less than 2 feet from the NG router.
I tried multiple different ethernet cables. No difference in outcomes.
I have 2 satellites. Both were manually reset and unplugged before setup.
3 level townhome 2700sf
- Dumbdad79Feb 06, 2024Aspirant
Modem is ziptied in my box. I think model number is on the underside which I can't see unless I take it all down.
So, after I change to the SSID I want, I can see the network name from my device (phone) but it won't connect. Same on my laptop.
- FURRYe38Feb 06, 2024Guru - Experienced User
Even if you set security mode to NONE or open for a couple of minutes?
Change back to WPA2 after checking this.