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Forum Discussion
FaceTime freezing every now and then
Hello,
I recently inquired in another forum about upgrading from my 850 series (router and 2 satellites) to the 970 series just to have the latest technology. I was advised against it because there aren't many devices yet running on 6E or 7. Therefore, I've decided not to upgrade.
However, I realized I should also ask for assistance with fixing FaceTime, as it occasionally freezes even though a satellite is only 15 feet away.
Any help on this matter would be greatly appreciated.
Thank you!
8 Replies
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageWhat Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?What is the distance between the router š” and satellite(s)š°ļø? 30 feet or more is recommended in between RBR š” and RBS š°ļø to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite āāš°Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6 and Traffic Meter.Try enabling SIP ALG under routers web page under Advanced Tab/WAN Setup.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.FURRYe38, thank you for the info.
To answer some of your questions.
Iām using firmware v7.2.6.31_5.0.24
The house is 3500 sq. ft.
Modem: Arris - Surfboard S33. The 850 router is connected to the S33 2.5 Gbps Ethernet. Iām using Spectrum as my ISP. My downloads are 1200, uploads 42.
The main router is upstairs (center of house) and the 2 Satās are downstairs about 60-65 feet apart.
I havenāt had this problem with my wired Mac Studio Ultra.
Iāll get back regarding channel configās. My neighbors are not very close.
Since updating the firmware on the router/satās, I havenāt powered off the units. Iāll try that and the modem as well.
All cables are CAT 6a.
Iāll try disabling and enable what you suggested.
Iāll come back when Iāve done these tests.
Thanks again for all your help. I appreciate it. š
FURRYe38, here are my results regarding your questions.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6 and Traffic Meter.>>> Armor, IPv6 and Traffic Meter are disabled. I canāt seem to locate Smart Parental Controls or Circle.
Try enabling SIP ALG under routers web page under Advanced Tab/WAN Setup.
>>> SIP ALG is disabled.
Thanks!
Smart Parental Controls are handled in the Orbi app.
