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tylerwhite's avatar
tylerwhite
Aspirant
May 15, 2024
Solved

Factory reset 960?

I have tried the factory reset directions of holding a paperclip in the Reset hole and I never get it to flash amber.  Is there another method for doing this?

  • Page 11 of the User Manual is pretty specific:

    https://www.downloads.netgear.com/files/GDC/RBKE963/RBRE960_RBSE960_UM_EN.pdf 

     

    Perhaps the actual button on the printed circuit board is not lined up correctly with that tiny hole in the case?  Do you feel a faint 'click' when pressing in?

     

    There is a method called "30-30-30", which involves:

    • Hold the reset button down for 30 seconds.
    • While still holding the button down, turn off the power and wait 30 seconds.
    • While still holding the button down, turn the power back on and wait 30 seconds.

    Netgear saved a shiny nickel by removing the power switch from AX models.  I would find it a challenge to do a "30-30-30" when the power cord has to be removed and pushed back in again.

10 Replies

  • Page 11 of the User Manual is pretty specific:

    https://www.downloads.netgear.com/files/GDC/RBKE963/RBRE960_RBSE960_UM_EN.pdf 

     

    Perhaps the actual button on the printed circuit board is not lined up correctly with that tiny hole in the case?  Do you feel a faint 'click' when pressing in?

     

    There is a method called "30-30-30", which involves:

    • Hold the reset button down for 30 seconds.
    • While still holding the button down, turn off the power and wait 30 seconds.
    • While still holding the button down, turn the power back on and wait 30 seconds.

    Netgear saved a shiny nickel by removing the power switch from AX models.  I would find it a challenge to do a "30-30-30" when the power cord has to be removed and pushed back in again.

    • tylerwhite's avatar
      tylerwhite
      Aspirant

      Yes...I followed the manual but since I never received a blinking light I thought it would be good to post here.  About to try the 30-30-30 method.  Thanks!

      • FURRYe38's avatar
        FURRYe38
        Guru

        How long are you pressing the reset button? 15 seconds is recommended then release. 

         

        Does the ERASE button on the RBR UI work?