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Forum Discussion

NGfalsead's avatar
NGfalsead
Tutor
Jul 01, 2020

False Parental control advertising

NG is clearly involved in false advertising than I intend to be very vocal about. For one they don’t have parental control be competition. Fine they partner with Circle. But for thei higher end device (WiFi 6) then don’t even enable that. Consumer is not informed about that either. Infact so many places they set expectations of parental control being enabled. Please don’t say crappy access control = parental control

Shame. Buyers beware

6 Replies

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Jul 06, 2020

    Hi NGfalsead, 

     

    Welcome to NETGEAR Community!

     

    The Circle Smart Parental Controls feature is slowly being rolled out to the new models. However, we do not have visibility on firmware and feature updates as well as any ETA. We will take note of your feedback and have it forwarded to the team.

     

    Regards, 
    Blanca 
    Community Team

  • FURRYe38's avatar
    FURRYe38
    Guru
    Jul 07, 2020

    I dont' see any advertising of Circle on the Orbi AX web site. 

    NGfalsead wrote:
    NG is clearly involved in false advertising than I intend to be very vocal about. For one they don’t have parental control be competition. Fine they partner with Circle. But for thei higher end device (WiFi 6) then don’t even enable that. Consumer is not informed about that either. Infact so many places they set expectations of parental control being enabled. Please don’t say crappy access control = parental control

    Shame. Buyers beware

     

    • idontcare67's avatar
      idontcare67
      Tutor
      Jul 16, 2020

      You should check out this page: https://www.netgear.com/landings/circle/ under 'Supported Routers'.

       

      It clearly identifies Orbi mesh routers as supporting this functionality. Nothing on this page or the linked page calls out that this is limited to certain Orbi models. The pages are misleading the reader to believe that all Orbi routers are supported,

       

      This is clearly false advertising, especially without an ETA.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Jul 16, 2020

        Though it says Orbi routers, is also doesn't specify which ones. Though I would agree, they should specify. 

         

        The forum moderator has posted about this. So users will have to wait and be patient. 

         

         

        Good Luck.