Following the latest update the router rebooted twice, never happened before, anybody had similar issues?

Has it rebooted again after two times? What has going go when you found this? How did you determine the router rebooted two times? How was the system updated? Auto update or manual FW load? What FW version was the system updated too? Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network. Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200. What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. How are the RBS connected? Wired or wireless?

Updated to V6.3.7.10_3.3.3 RBK 963. Lost Wifi connection, and router logs showed reboot [Internet connected] IP address: 192.168.200.114, Saturday, Jan 28,2023 17:22:58[Initialized, firmware version: V6.3.7.10_3.3.3] Saturday, Jan 28,2023 17:22:50 Didn't factory reseat after update (never done that in 15 years!!!) .Satellites are connected via wireless backbone. House is 3000SF ISP is Virgin. Netgear router is connected in router mode to Asus AX86U. Power off of all device has been done following update. Distance is about 44-50 feet

What is the brand and model# of the ISP modem or ONT? So you have the ISP modem going to the Asus router then the RBR? Is the RBR in router mode or AP mode here? Is the Asus routers wifi enabled here? For that size of home, the RBR and just 1 RBS is needed. Two RBS maybe too much. I have a 5000sq ft home and can get away with 1 RBS at 35-40 feet. Sometimes a reset is needed after a FW update if problems are seen. NG can differ from other Mfrs. Lets check a few more this first.

Modem is virgin hub 3.0. Wi-Fi on ASus is off. Only use ASus for additional security from custom firewall , ad blocker and trendnet. Only one rbs won’t do as I have three floors and a garden house. So horizontal and vertical I cover all the area and get excellent speed. This is a beta router and never got unplanned reboots even during beta. Last two firmwares update were bad, one was disconnecting satellites and this one random reboots…. Do you know what happened to the rbk963 beta firmware test that was meant to take place in January ?

Following the latest update the router rebooted twice

11 Replies

FURRYe38
Guru
Jan 28, 2023
Has it rebooted again after two times?
What has going go when you found this?

How did you determine the router rebooted two times?

How was the system updated? Auto update or manual FW load?

What FW version was the system updated too?

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

How are the RBS connected? Wired or wireless?
- x19
  Guide
  Jan 28, 2023
  Updated to V6.3.7.10_3.3.3 RBK 963.
  
  Lost Wifi connection, and router logs showed reboot
  
  [Internet connected] IP address: 192.168.200.114, Saturday, Jan 28,2023 17:22:58
  [Initialized, firmware version: V6.3.7.10_3.3.3] Saturday, Jan 28,2023 17:22:50
  
  Didn't factory reseat after update (never done that in 15 years!!!) .
  Satellites are connected via wireless backbone. House is 3000SF
  
  ISP is Virgin. Netgear router is connected in router mode to Asus AX86U. Power off of all device has been done following update. Distance is about 44-50 feet
  - FURRYe38
    Guru
    Jan 28, 2023
    What is the brand and model# of the ISP modem or ONT?
    
    So you have the ISP modem going to the Asus router then the RBR?
    
    Is the RBR in router mode or AP mode here?
    
    Is the Asus routers wifi enabled here?
    
    For that size of home, the RBR and just 1 RBS is needed. Two RBS maybe too much. I have a 5000sq ft home and can get away with 1 RBS at 35-40 feet.
    
    Sometimes a reset is needed after a FW update if problems are seen. NG can differ from other Mfrs.
    
    Lets check a few more this first.
iyang
NETGEAR Expert
Jan 31, 2023
Hi x19 ,

Can I know which function do you enable ?

Thanks.
- x19
  Guide
  Jan 31, 2023
  Hi Iyang
  
  I have Armor enabled, Parental Control Disabled, Traffic Meter Off,VPN Service Off.
  Minimum 30 devices connected, with a peak of 45-50 some days.
  
  I also attached a picture with proper layout of physical deployment.
  
  Also Netgear switch connected to Orbi Router and POE Switch connected to satellite 1.
  
  These are beta units from the last Netgear project. This is the first reboot I have experienced since I got the units.

Forum Discussion

Following the latest update the router rebooted twice