NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Frustrated, MOEN Water Shut Off Valve Disconnecting From Orbi RBR750
Hi, My MOEN Smart Water Valve always connects to the RBR750 and then disconnects after 1 hour. I am told by support for the Orbi mesh system make sure to have band steering turned off to have a mo...
What FW do you have loaded on the RBR? V7 FW provides a separate IoT network for IoT devices.
Thank you for trying to help. I think you are asking firmware? In phone app it says v4.6.9.11
Ok ya, v4 doesn't have separate IoT network support.
Do you have any RBS? if so, are they RBS750 or 350s?
This device clearly contains only a 2.4G radio:
Since the device connects for one hour, the Orbi Attached Devices display (or Orbi 'app') will will indicate which WiFi band it is using. (Bet it's 2.4G)
Thus Band Steering cannot be the issue.
2 satellites. RBS750.
One more wrinkle. When I was researching this I was told you need to be on 2.4 dedicated ghz. This is forum boards I have read. So I went out and purchased a TP Link WiFi Access Point TL-WA801N, 2.4Ghz 300Mbps
I plugged that into one of the RBR ethernet ports and so I have a dedicated access point at 2.4ghz. And unfortunately just like Orbi, connects and then 1 hour later disconnects.
And finally had plumber put in a brand new replacement of the Moen Smart valve to make sure it wasn't a lemon and same issue of disconnecting.
Ok, that's good. You can update the system, RBS first to v7. I highly recommend v.21 as it's the most stable version of FW:
After RBS are updated, update the RBR lastly. Then disable the auto update feature on the RBR. Can follow this process to update the system in the PDF: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030
Once updated you can use the separate IoT network to get your device connected:
