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Forum Discussion
Frustrated, MOEN Water Shut Off Valve Disconnecting From Orbi RBR750
Hi, My MOEN Smart Water Valve always connects to the RBR750 and then disconnects after 1 hour. I am told by support for the Orbi mesh system make sure to have band steering turned off to have a mo...
Thank you for trying to help. I think you are asking firmware? In phone app it says v4.6.9.11
Ok ya, v4 doesn't have separate IoT network support.
Do you have any RBS? if so, are they RBS750 or 350s?
This device clearly contains only a 2.4G radio:
Since the device connects for one hour, the Orbi Attached Devices display (or Orbi 'app') will will indicate which WiFi band it is using. (Bet it's 2.4G)
Thus Band Steering cannot be the issue.
2 satellites. RBS750.
One more wrinkle. When I was researching this I was told you need to be on 2.4 dedicated ghz. This is forum boards I have read. So I went out and purchased a TP Link WiFi Access Point TL-WA801N, 2.4Ghz 300Mbps
I plugged that into one of the RBR ethernet ports and so I have a dedicated access point at 2.4ghz. And unfortunately just like Orbi, connects and then 1 hour later disconnects.
And finally had plumber put in a brand new replacement of the Moen Smart valve to make sure it wasn't a lemon and same issue of disconnecting.
Ok, that's good. You can update the system, RBS first to v7. I highly recommend v.21 as it's the most stable version of FW:
After RBS are updated, update the RBR lastly. Then disable the auto update feature on the RBR. Can follow this process to update the system in the PDF: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2359585/highlight/true#M53030
Once updated you can use the separate IoT network to get your device connected:
I really appreciate all of this insight. Unfortunately I am away from router for next week but once I am back will login with wired connection and try to update as stated.
andrewsolo wrote:
I plugged that into one of the RBR ethernet ports and so I have a dedicated access point at 2.4ghz. And unfortunately just like Orbi, connects and then 1 hour later disconnects.
Having conclusively proved that "2.4G WiFi" is not the issue (and thus there is no need to create an IoT WiFi network), it might be helpful to review what indicates that the Moen valve has disconnected?
- Does it disappear from the Orbi Attached Devices display?
- Does the Moen smartphone app report a problem?
Ok thanks for the idea. The MOEN clearly on the app and email indicates always about 1 hour later after connecting that it's disconnected.
It is in the control room literally 2 feet from the RBR so proximity is not an issue.
What I am going to do at the other suggestion is next time at home, I am going to work to update the firmware and see if that solves it. Thanks for the thoughts here.
Something you can try, On the TPLink, set up the TPLink for same SSID name and PW as what is on the Orbi router. Then connect the device to this AP. After it connects to the TP-Link, Power it OFF. The device should auto migrate to the Orbi SSID name.
Also what is the size of the home in Sq Feet?
Does the device disconnect if you turn OFF one or both RBS?If still fails to keep connected, may need to try the FW update.
andrewsolo wrote:
2 satellites. RBS750.
One more wrinkle. When I was researching this I was told you need to be on 2.4 dedicated ghz. This is forum boards I have read. So I went out and purchased a TP Link WiFi Access Point TL-WA801N, 2.4Ghz 300Mbps
I plugged that into one of the RBR ethernet ports and so I have a dedicated access point at 2.4ghz. And unfortunately just like Orbi, connects and then 1 hour later disconnects.
And finally had plumber put in a brand new replacement of the Moen Smart valve to make sure it wasn't a lemon and same issue of disconnecting.
