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dcsaul's avatar
dcsaul
Aspirant
Oct 14, 2021
Solved

Harmony Hub Not Attaching to New Orbi RBR853

Hi. Just bought an Orbi AX6000 RBR853+2 satellites, to replace my Linksys Velop.  Everything has connected to the new network, EXCEPT my Harmony Hub.  The hub connected to the Velop fine, but it will not connect/pair with the Orbi.

 

I have tried:

1. turning it off/on

2. pressing the reset button and trying all 3 reset options

3. changing to a more powerful power cord

4. the manual connection option using bluetooth

5.  etc.... everything ever posted on the web for this  problem.

I cannot see it on my network, so it does no good to try the scan all IP addresses.

On my Orbi I just have the one primary network setup: no guest, IoT, etc.

Does ANYONE have an actual answer for this?  Thanks very much!

  • SOLUTION: I did a factory reset on the hub and remote.  The process went smoothly!

6 Replies

  • What Firmware version is currently loaded?

     

    Try disabling AX mode on the RBR under Basic Tab/Wireless settings and set CTS to 2347 Under Advanced Tab/Advanced Settings/Wireless Settings


    dcsaul wrote:

    Hi. Just bought an Orbi AX6000 RBR853+2 satellites, to replace my Linksys Velop.  Everything has connected to the new network, EXCEPT my Harmony Hub.  The hub connected to the Velop fine, but it will not connect/pair with the Orbi.

     

    I have tried:

    1. turning it off/on

    2. pressing the reset button and trying all 3 reset options

    3. changing to a more powerful power cord

    4. the manual connection option using bluetooth

    5.  etc.... everything ever posted on the web for this  problem.

    I cannot see it on my network, so it does no good to try the scan all IP addresses.

    On my Orbi I just have the one primary network setup: no guest, IoT, etc.

    Does ANYONE have an actual answer for this?  Thanks very much!


     

      • dcsaul's avatar
        dcsaul
        Aspirant

        Neither suggested solution made any difference.  The hub is not showing on the network.