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Forum Discussion

ThatSteveGuy's avatar
ThatSteveGuy
Aspirant
Dec 04, 2022

Help connecting ORBI 760 to Nest Protects (I've tried everything)

Hello,   I need to find out if it's going to be possible to connect my Nest Protects (which I have had for a year or two) to my new ORBI 760 AX 5400 (#RBR760). I was excited to upgrade my network w...
Troubleshooting
Mikey94025's avatar
Mikey94025
Hero
Dec 04, 2022
ThatSteveGuy wrote:

I used a new network name and password (the ones printed on the router. I'm lazy) when setting up the ORBI.

 

Everything in the house setup fine except the Nest Protects, and I have tried every piece of advice in this forum. I always get an error in the Nest app when trying to connect. I may have made a mistake in connecting the thermostats before the protects.

Can you be more specific about the Nest app error and the Nest app setup steps that succeed/fail?  That may help us pinpoint what is not working between the Nest and Orbi networks.

 

I have 3 Nest Protects that I successfully setup with my earlier Orbi series (5 and 8).  I recall the Nest app can "borrow" the wifi configuration from an existing Nest device to setup a new one. Is that what you're doing, or are you entering wifi credentials again into the Nest app?

 

Also, you don't mention it in your list so if your Orbi firmware permits, one other thing to try: Set your CTS/RTS Threshold to 2347 to maximize compatibility with older wireless devices:

  1. Go to the web admin portal at http://orbilogin.com/
  2. Click to the Advanced tab, Advanced left menu, Wireless Settings
  3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
  4. Press Apply