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Forum Discussion
rstrbn
Aug 04, 2021Initiate
Help! RBR850 - No Internet Connection
I have an RBR850 Orbi system connected to a CM1200 Nighthawk cable modem. I have had no problems for the past 11 months. Yesterday the RBR850 stopped detecting the internet (no changes to system), and I have been unable to get the router to detect an internet connection. All of the lights are solid green on the cable modem. I will note the troubleshooting I have tried below. I am starting to think that the ethernet port is not working, but am out of ideas on what else I can try.
If the community has any suggestions, it would be appreciated. I can supply more details if needed.
I have firmware version V3.2.18.1_1.4.14 on the RBR850
Firmware version V3.12.03 on the CM1200
Some of the troubleshooting I have tried include:
Lots of powercycling/rebooting in various sequences.
Use different cable - Does not detect internet
Connect computer directly to the CM1200 - Computer connnects to internet
Factory reset the RBR850 - Does not detect internet
Use the MAC address of the computer to connect - Does not detect internet
Try setting up Link Augmentation (from ports 1/2 from the CM1200) - It errors and would not set up - I hoped if port is dead then maybe it would use the network through the augmentation port.
Connect through ancient port hub (CM1200 port 1, RBR850 port2, Computer port 3) - Computer connected to internet (SLOW), RBR did not.
Again, thank you for any suggestions.
3 Replies
IS LAG disabled on both CM modem and RBR850? IF so, and you've done most of the troubleshooting. RBR850 maybe faulty and needs replaced.
I just had my RBR850 connected to my CM1200 for past year. Now on CAX80.
- rstrbnInitiate
I checked both devices and confirmed it was disabled. Thanks.
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