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I have a running support case with the latest v15 firmware not reliably working
I have a running support case with the latest v15 firmware not reliably working for some Ethernet connected devices to the RBR860 router. These devices include an LG TV and MacBook Pro. They work fin...
This is still an ongoing saga with Netgear support (since they released v7.2.7.15 early last year). I have upgraded the firmware from v7.2.6.31 to v7.2.7.15 around 20 separate times to reproduce the issue and to try numerous things and debug captures for Netgear. Each time I revert back in order to be able to stream on my TV, which needs to be ethernet connected as it's a 4K. This issue is only with the RBR860 Router's ethernet ports not the satellites. I suspect it's an introduced auto-negotiate or QoS bug in the firmware.
I noticed that v7.2.8.5 was released recently, so I tried updating to this, but unfortunately the issue comes back. So the latest firmware also exhibits the issue and this release must just resolve some security vulnerability.
I'm now researching alternative brands as my ISP will no longer honour the warranty on their supplied RBR860. I purchased my own satellites, so I cannot accept their alternative product they are offering to see if this resolves the issue, which of course it would, but would leave me without compatible satellites and their router would not provide sufficient coverage on its own. So my next potential step if this drags on for more months is to buy my own replacement high performance router and matching satellites and migrate away from Netgear, not using the ISP's current model which is a low performance model with not satellites.
I see.
Had the ISP had there own FW for the RBR860 or they accepted use of NGs Stock FW?
Was this issue seen with v.21 FW loaded?
FURRYe38 It originally came with their own firmware but when I purchased my own satellites I standardised them all on a Netgear version and had no issues with that. The rationale for this was the guidance that the sat should be on the same firmware as the router and I was unable to source the ISP's firmware for the sats.
Which specific version are you referring to re v.21 and is it still available - I could try it out of curiosity?
Hmm ok, has netgear support said anything in relation to them coming with there own firmware? It would be know how this affects users like you.
Also, you mentioned that you were unable to source the ISP’s firmware for the satellites. I assume you tried asking your ISP and they were not able to provide it, even though they supplied the hardware. If that’s the case, that doesn’t seem fair to me.
Yes, v.21 as last most stable version of FW for the AX series. Might give that version a try. RBS first, then RBR lastly. You'll need to peform a full on factory reset and setup from scratch. Do not load a save config file. Just setup from scratch:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
It originally came with their own firmware but when I purchased my own satellites I standardised them all on a Netgear version and had no issues with that. The rationale for this was the guidance that the sat should be on the same firmware as the router and I was unable to source the ISP's firmware for the sats.
Which specific version are you referring to re v.21 and is it still available - I could try it out of curiosity?
