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Forum Discussion
I have a running support case with the latest v15 firmware not reliably working
I have a running support case with the latest v15 firmware not reliably working for some Ethernet connected devices to the RBR860 router. These devices include an LG TV and MacBook Pro. They work fin...
I see.
Had the ISP had there own FW for the RBR860 or they accepted use of NGs Stock FW?
Was this issue seen with v.21 FW loaded?
FURRYe38 It originally came with their own firmware but when I purchased my own satellites I standardised them all on a Netgear version and had no issues with that. The rationale for this was the guidance that the sat should be on the same firmware as the router and I was unable to source the ISP's firmware for the sats.
Which specific version are you referring to re v.21 and is it still available - I could try it out of curiosity?
Hmm ok, has netgear support said anything in relation to them coming with there own firmware? It would be know how this affects users like you.
Also, you mentioned that you were unable to source the ISP’s firmware for the satellites. I assume you tried asking your ISP and they were not able to provide it, even though they supplied the hardware. If that’s the case, that doesn’t seem fair to me.
Yes, v.21 as last most stable version of FW for the AX series. Might give that version a try. RBS first, then RBR lastly. You'll need to peform a full on factory reset and setup from scratch. Do not load a save config file. Just setup from scratch:
Orbi Systems Manual Factory Reset Process | NETGEAR Communities
It originally came with their own firmware but when I purchased my own satellites I standardised them all on a Netgear version and had no issues with that. The rationale for this was the guidance that the sat should be on the same firmware as the router and I was unable to source the ISP's firmware for the sats.
Which specific version are you referring to re v.21 and is it still available - I could try it out of curiosity?Hello Orbi Community!
Please try using the latest released firmware to resolve standing issues with your RBR860.
Firmware download link:
RBR860 | Orbi Tri-band Mesh WiFi 6 Router – 860 Series
For step-by-step instructions on how to manually update your Orbi mesh system, please navigate to the link below (Be sure to update stallites first):
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-comBest,
Kevin
NETGEAR Team
KevinLiT I believe this user has already try this version of FW:
"I noticed that v7.2.8.5 was released recently, so I tried updating to this, but unfortunately the issue comes back. So the latest firmware also exhibits the issue and this release must just resolve some security vulnerability."
