NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DarrenChen
Oct 23, 2025Follower
I have rbk753, when I moving between satellite and router, my iphone will lost connect
Hey Dolce, I also have the same problem. I have rbk753, when I moving between satellite and router, my iphone will lost connect for serval minute and can not reconnect to wifi manually. Could you te...
FURRYe38
Oct 23, 2025Guru - Experienced User
Which iPhone do you have?
What iOS is loaded on the phone?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite🛰
What channel configurations are currently set on the router?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities