I purchased an RBRE960 and was unable to set it up

My name is Jeff Rinek. I purchased an RBRE960 and was unable to set it up. Please note that 2 years ago I originally purchased an RBR850. The RBR850 never maintained its settings and constantly lost Internet. I worked with both the Netgear Community and tech support. I purchased the RBRE960 because I could never get the RBR850 functional. I had the same issues with the RBR850 as I did with the RBRE960. I spent multiple days and dozens of hours with tech support. Yesterday I received an email from Netgear tech saying they could not address my RBRE960 because they were totally involved with the RBR850. I requested to return both units which are both not working. I was advised that they will not allow returns because they can't say with certainty it is hardware. I am not able to understand how Netgear can release 2 units that don't work, and not honor their own warranty. I was advised there is no time expecting to resolve the issues. I spent over $2,000 for these units, and had to purchase another mesh system from a different company. It has worked since installed. I believe, for those interested in obtaining warranty returns, it will need to come from many of us acting together. I suspect there may be sufficient victims for us to act as a class. I do not one person acting alone will experience any positive results. I wish us all luck. I believe that Netgear used its position of trust and confidence to market and make money with units they know do not work. Personally, I feel victimized.