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Forum Discussion
Issue with RBR750 with app
Hi: I was using the product with two satellites for couple of years without any issue. Yesterday detect a problem with some connection and start looking for the issue, so detect in the app that th...
I coudn´t login into web interface. Connection is refused.
FURRYe38 the issue is I have reinstalled the app so need to configure a new one. When follow the steps in the app, the app can´t find the Orbi network (even I am connected in the phone and other peripherals.).
Regarding the firmware is the prior to the latest one. Now since can´t get into app, can´t see the version to mention.
My mobile platform is iOS
The latest, since I reinstalled
I didn´t check from other phone, but all the ones I could check are iOS.
So wrapping up... the issue now is I can´t access to the network from the app, in order to be able to manage it.
Thanks for your help and comments.
Claudio
What firmware version number is on the system?
What version of the Orbi app are you using?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
You'll need to do a factory reset and setup from scratch. Power OFF the ISP modem for 1 minute then back ON. Press the reset button in back of each RBS for 15 seconds then release, then do same for the RBR. Give 5 minutes then walk thru the RBRs set up wizard using a wired PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
I might bring the RBS to same room as RBR so you can watch the front LED indications.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Or you can try connecting an mobile device and use Orbi app to set up a new system using the app. I prefer the PC method.