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Issues with an RBR850 (router mode) and one single RBS850 connected wirelessly
I have remarkably similar issues with an RBR850 (router mode) and one single RBS850 connected wirelessly. Hitron CODA56 DOCSIS 3.1 cable modem on ostensibly gigabit cable service. Cable modem ne...
Final update:
I scheduled 2 additional visits by cable company technicians to check my street's cable hub and my home's drop. Finally, I got a supervisor-level technician who correctly identified a problem with the line extending from the drop into my house. He replaced the line after the drop, and I replaced additional lines within the attic; the RBR850 has now functioned without any issues whatsoever for over a week.
I now get the rated transfer rates and consistently low pings in every device I've tested via wifi (close to RBR) and ethernet. This was clearly an issue with the cable lines. Kudos to the gurus in this forum for calling it correctly from the beginning.
When the Orbi 'app' reports a Speed Test, the actual Test is performed on the router. It is common for network speed to vary over time. It would be helpful to see actual numeric values for these Speed Tests.
A complete loss of internet should be reflected in the Hitron modem diagnostics that can be retrieved by the cable provider Many users have reported that cable technicians examined their cable drop and found issues with cable connectors or actual physical damage to the cable itself. (Squirrels apparently enjoy chewing on cables.) It might be appropriate to contact the cable company.