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Forum Discussion
frekin
Jun 02, 2025Aspirant
Issues with an RBR850 (router mode) and one single RBS850 connected wirelessly
I have remarkably similar issues with an RBR850 (router mode) and one single RBS850 connected wirelessly. Hitron CODA56 DOCSIS 3.1 cable modem on ostensibly gigabit cable service. Cable modem ne...
- Jul 01, 2025
Final update:
I scheduled 2 additional visits by cable company technicians to check my street's cable hub and my home's drop. Finally, I got a supervisor-level technician who correctly identified a problem with the line extending from the drop into my house. He replaced the line after the drop, and I replaced additional lines within the attic; the RBR850 has now functioned without any issues whatsoever for over a week.
I now get the rated transfer rates and consistently low pings in every device I've tested via wifi (close to RBR) and ethernet. This was clearly an issue with the cable lines. Kudos to the gurus in this forum for calling it correctly from the beginning.
frekin
Jun 09, 2025Aspirant
Alright, I just completed my cable ISP service visit. He checked the drop at the access box across the street (OK, no problems), then he checked the connection point at my house (OK, no problems), and finally he checked the cable connection at my cable modem inside (OK, full speed available).
Now I am seriously confused and leaning toward this being a router issue at this point. I have noticed over the last two weeks that my top download speed is also always 90-100 Mbps no matter how I measure it: via 5Ghz wifi-connected device, via direct ethernet-connected device, etc. I have tried every possible way of measuring the speed, and regardless of which device or connection type it always maxes out at 90-100 Mbps. This wouldn't be a problem necessarily except that I pay for 1Gbps down / 100 Mbps up. Also, I get ~100 Mbps upload everywhere via the same testing methodology, so something is restricting only my max download speed.
I did the following today:
- switched the cable between cable modem and RBR850 to Cat8 - no change in behavior, though I haven't seen a network outage so far
- reset my RBR850 to factory settings, onboarded it, and restored previous settings - still limited to ~90-100 Mbps
- connected an old computer via Cat8 cable directly to modem: dl now >400Mbps (computer ethernet card is likely the bottleneck)
I am out of ideas here. Not only is my connection unstable and prone to going dead randomly, but it appears that my download speed is being throttled even though I have not set a bandwidth limit in the router interface.
Interestingly, the last time I ran speed test within the Orbi interface it returned 1 Gbps download. This was prior to the firmware "upgrade". The cable company confirmed that I am capable of this speed, showing me >900 Mbps at the same endpoint today. The router seems to be the problem.
I'm just going to bite the bullet and buy a different router today to see if all these problems are fixed.
FURRYe38
Jun 09, 2025Guru - Experienced User
I would have not reloaded the config file after a reset is performed, may have introduced something...Factory reset and setup from scratch with out loading the back up config. Just walk thru the setup wizard and get to the home screen, don't enable anything. Can leave the wifi SSID default while you test, then change back to what you need after testing.
Who is your ISP your connected with?
Is IPv6 enabled on the RBR?
Be sure to run speed tests with a wired PC and Ooklas installable speed test app for best speed test results.