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I've experienced the same magenta light double reboots with daily frequency
Mine now SAYS I have multiple day uptime, it I've experienced the same magenta light double reboots with daily frequency. The only difference for me is that the debug page no longer registers these.
10 Replies
What Firmware version is currently loaded?
Has a factory reset and setup from scratch been performed since last FW update?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?- My issues started early-mid May at the same time as the "bad" firmware that was pushed. I lost access to my interface at that time and cursed Spectrum, only to find it was my Orbi having the issues. I've since worked with both Netgear support and Christine directly, and have resolved all but the magenta light / "reboot" that happens. It's the EXACT same symptoms as before but nowhere debug log shows my system has been "up" through it, whereas before, when I would get the magenta light, my system uptime would reset. This change happened when I got the seal package -2 applied.
Current firmware version: 4.6.8.5_2.1.19. I have not performed a factory reset and am very much trying to avoid doing so, since I have cameras etc installed that might involve climbing to re-setup.
ISP: Spectrum; Modem: Arris TM1602A
Home size: 1700 sq ft; satellites are ~40ft from the router, one is on the ground floor, one upstairs, and one in an outbuilding at the back of the yard. I've since unplugged that one in hopes that might solve something.
Channels: auto and 48
Yes, wifi neighbors, approx 6 in range but only 2 with half decent signal strength for me.
As I mentioned above, my initial inclination was to curse Spectrum for the "outages" I thought I was having. Then I found the Reddit thread and subsequently the threads here, regarding the fw issue. I didn't experience any of these problems prior to the fw release, and since I installed the new fw, I have run to my modem when these magenta lights happen, and see no change in the lights on my modem. Of course I understand that doesn't necessarily mean it's not Spectrum. It's worth noting however, that I also lose connectivity to my LAN and the orbi system itself when these magenta light events happen. If it were simply a Spectrum issue, my connectivity to Orbi should not be affected - I should be able to see my system and the message that would say I'm not connected to the internet.
Thanks for your response - I appreciate the time you and the other superusers and admins have committed to solving these issues.For that size of home, you only need the RBR and 1 RBS. Having too much in that size of home can cause problems.
I would try manual channel 1 and 40.
If you factory reset the RBR and RBS and use same SSID name and PW, your devices should reconnect with out having to touch them.
Let see what happens with 1 less RBS for now.
00_Jenn wrote:
the debug page no longer registers these.
Are you saying that the debug page indicates that the router has been "up" longer than the time since the magenta light appeared?
A magenta ring light indicates loss of internet, not a reboot. Try this: disconnect the Internet (WAN) cable. Within a short time, the ring light will turn magenta. The system will remain "up", but no devices will be able to reach the internet. Plug the cable back in, and in a short time the magenta ring light will disappear.
Like CrimpOn said - if you are getting the magenta light and the router says you have multiple days up, then it isn't rebooting but rather having a loss of internet.
I faced this earlier in the year and found that it was my modem that was rebooting. Because of the lack of useful lights on my ISP provided modem, it was difficult to tell that it was rebooting. Since I get my phone and internet through my ISP (and same modem), the one way I could tell that it was the modem was that my phone went dead as well (no dial-tone).
Of course, calling the ISP always resulted in the same response - we tested your line and it is fine. Of course it was - because it was tested after the modem rebooted. It wasn't a line problem, it was a modem problem.
My issue was with a Hitron E31N2V1 provided by Spectrum (aka Charter). I took the modem into the Spectrum store - they swapped it out for a Technicolor E31T2V1 and I haven't had another modem reboot since January.
Can you let us know what type of modem you have? Brand/model number?
