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Forum Discussion
jonseff
Mar 07, 2026Tutor
Level Connect hub keeps disconnecting from RBR750 network
I have an RBR750 and three satellites that make up my mesh network. I recently added a Level Connect hub so I can actually do anything with my lock when out of Bluetooth range. Setup works fine but t...
plemans
Mar 08, 2026Guru - Experienced User
How do you know is the hub offline and not the lock?
Is the hub connecting to one of the satellites or to the router?
Are you using wpa2/wpa3 mode for security?
- jonseffMar 08, 2026Tutor
The app specifically says the bridge is offline. Not sure what it's connecting to because I haven't figured out what the bridge is called in the list of devices. Using WPA2-PSK [AES] security.
Just noticed in wireless setup there's an option for iOt devices that I didn't see before (image upload isn't working for me for some reason). That might help if stuff stops working again.