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TAB_17's avatar
TAB_17
Follower
Mar 24, 2023

Lost Power... Now MAJOR ISSUES

Hello,

 

Every single time we lose power our Orbi gets somehow messed up and causes a headache for us.

 

It will connect to the desktop (wired) just fine and connects back to  NO wireless points.

 

My MacBook is "connected" but with no internet. 

The orbilogin.net website says that things are connected under "attached devices" but they don't work. Neither of our phones will connect either. 

 

We have restarted, reset, retried, resynced... help please!

 

1 router (#CBR750) 1 satellite (#RBS750)

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What Firmware version is currently loaded on the CBR gateway and RBS satellite?

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.

     

    Try disabling the following and see:
    Armor, Smart Parental Controls or Circle, Traffic Meter.


    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this?


    TAB_17 wrote:

    Hello,

     

    Every single time we lose power our Orbi gets somehow messed up and causes a headache for us.

     

    It will connect to the desktop (wired) just fine and connects back to  NO wireless points.

     

    My MacBook is "connected" but with no internet. 

    The orbilogin.net website says that things are connected under "attached devices" but they don't work. Neither of our phones will connect either. 

     

    We have restarted, reset, retried, resynced... help please!

     

    1 router (#CBR750) 1 satellite (#RBS750)