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Forum Discussion
FelipeBarbosa
Mar 30, 2026Aspirant
MacBook only connecting to 2.4GHz
Hello all, I have a RBR850 router and two RBS850 satellites. The second satellite was added a few weeks ago, and since then (but it might be unrelated) my macbook stopped connecting to the 5GHz WIFI ...
FURRYe38
Mar 30, 2026Guru - Experienced User
What model# year Mac Book do you have?
What OSX version is loaded on the laptop?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is IPv6 enabled on the RBR?
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰
Does this happen with the RBS turned OFF?
What channel configurations are currently set on the router?
FelipeBarbosa wrote:Hello all, I have a RBR850 router and two RBS850 satellites. The second satellite was added a few weeks ago, and since then (but it might be unrelated) my macbook stopped connecting to the 5GHz WIFI and only connects to 2.4 GHz.
When the Mac goes to sleep and comes back, I always have to refresh the connection (disconnect/reconnect)
On the mac, I have tried every single suggestion available:
- Forgetting network and adding it again;
- Deleting WI-FI service and re-adding it;
- Removing configuration files.
On the Orbi system I tried to:
- Reduce power output of 2.4GHz channel;
- Lock the channels of both 2.4 GHz and 5 GHz channels;
- Disable 20/40 MHz Coexistence.
On the same room I have different devices that connects to the 5Ghz WIFI such as my mobile and my PS5.