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Major Firmware 7.2.6.31 issues
A few weeks ago the Orbi system automatically updated to the latest 7.2.6.31 firmware and immediately I started seeing problems. - Devices connected to a router or satellite were continuously dro...
For users having problems with there Orbi units after updating to v.31, We recommend that if you have done most troubleshooting efforts to clear the issues seen after loading v.31 and still experience problems, you'll need to downgrade back to v.21 version. RBS first then RBR lastly. It's recommended after downgrading, to perform a Factory Reset and setup from scratch to ensure there no lingering FW from v.31 on the system. Also disable the Auto Update feature on the RBRs web page soon after to avoid the system re-updating back to v.31.
We have made NG aware of the issues with v.31 and have ask them to consider pulling back FW v.31 for all Orbi AX and AXE systems.
Thank you.
Welp, hard to tell. I just had my 750 series online with v.31 loaded and ran well. Same code base.
I see you and one other that has had some issues. Had been alot of others posting about it:
Not sure if this is a FW issue or something related to your systems and devices. With out more sepcifics on what you have and what is going on, can't really help more.
I guess I can put mine online can see if I see anything similar.
I recommend that if you are seeing problems, might conctact NG support and let them know.
Good Luck.
Just chiming in that I have been experiencing similar issues since upgrading the firmware to the 7.2.6.31 version. My setup includes an RBR850 and 3- RBS850s -- all updated to the 7.2.6.31 firmware. I have a Verizon router/modem - and using the RBR850 & satellites for the wireless functionality in my home.
I've only noticed the one issue that wifi devices randomly / intermittently are dropping the wifi connection (possibly several times a day I've noticed -- as has my wife and son). The wifi dropping issue began immediately after upgrading the the 7.2.6.31 firmware.
I have gone through the recommended steps of powering down and back up with the prescribed waiting periods -- but still having the problem. I will likely roll back to the ...21 firmware version as it sounds like that has helped others avoid the problem.
I'm not requesting any feedback. I'm just chiming in so that Netgear folks are aware there may be some issue with the .31 firmware version.
Hope this helps.
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS850/m-p/2367505/highlight/true#M53985
https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...Will need to factory reset the system and setup from scratch to check this.
Thanks for the additional information. I have been running without issue for several years - always under the Option 3 configuration you mention. It was only once I updated to the ...31 firmware that I began having any problems.
I'll probably just roll back to the ...21 firmware and wait for another future firmware to see if the issue has been addressed.
Again, I wasn't really looking for assistance, just sharing that I was also experiencing issues once updating to the ...31 firmware for Netgear's sake.
Thanks and have a great day!