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Forum Discussion
My rbr750 doesn't stay connected to my ISP, requires being constantly reset
Per the subject line, I've got an RBR750 orbi mesh router and single satellite point, connected to Sonic's gigabit internet via a modem that is not also a router.
For the last month or two, the router requires being reset constantly. It will lose the internet connection and stay disconnected until I reboot the router.
Its honestly infuriating. I bought this thing in May 2021, and of course, I no longer have the ability to get any support on this 500 dollar set of equipment I bought outside of the community now.
I am on firmware version 4.6.3.7
3 Replies
Does the front LED turn on when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
"I bought outside of the community" Where did you buy this at?
Hey There
the LED turns purple
the ONT from Sonic is the adtran 411, seen here - https://help.sonic.com/hc/en-us/articles/115000419668-Adtran-411
I bought this product on the netgear website.
IF the front LED is turning ON PINK then this means the RBR is loosing connect with the ONT OR the ONT is having problems thus causing loss of signal to the RBR which would cause the front LED to turn on PINK.
