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Forum Discussion
Nest Protect with Orbi RBR850
Recently upgraded to the new Wifi 6 Orbi System (RBR850) after being very happy with the original. Ever since upgrading, my Nest Protects have had connection issues. First it was just one that was not connecting. I did a factory reset on it and it said that it connected succesfully but then still didn't show up as connected in the Nest app. Now I have noticed that even the one that is technically connected isn't showing up on the attached devices list in the Orbi app (even though it shows as connected on the Nest app).
Anyone else experiencing this? Never had an issue with the last Orbi System. Did some digging and saw an issue with IPV6 on the Google Nest website. I turned that on in the Advanced settings (was not ON by default) but it has not made a difference.
Dissapointed the system is so broken out of the box.
18 Replies
Next Protect working fine here.
No issues with my NEST controllers here.
Does disabling AX mode change anything?
Try channel 1 on 2.4Ghz
oliverfelix wrote:Recently upgraded to the new Wifi 6 Orbi System (RBR850) after being very happy with the original. Ever since upgrading, my Nest Protects have had connection issues. First it was just one that was not connecting. I did a factory reset on it and it said that it connected succesfully but then still didn't show up as connected in the Nest app. Now I have noticed that even the one that is technically connected isn't showing up on the attached devices list in the Orbi app (even though it shows as connected on the Nest app).
Anyone else experiencing this? Never had an issue with the last Orbi System. Did some digging and saw an issue with IPV6 on the Google Nest website. I turned that on in the Advanced settings (was not ON by default) but it has not made a difference.
Dissapointed the system is so broken out of the box.
- I have the RBK842 WiFi 6 Orbi mesh system. I initially connected my Nest Protects, thermostats, cameras without issue. Since then, they randomly disconnect and require me to reconnect them. A simple reboot of the router does not fix the issue. As safety is a priority, I will likely have to return the Netgear Routers.
Just noticed the system was recently updated and that has improved things somewhat. I'm seeing the Protects consistently 'connected' in the Nest app now but they still show the yellow light when they do their nightly check which indicates they are not actually connected. Also, one of the one's that is wired is not showing as fine in the Nest app but not as connected in the list of devices on the Orbi app. Progress but still not 100.
Were there any final take aways on this? I just setup an Orbi AX configuration running firmware version 3.2.15.25 and while all seemed good yesterday, today my Nest thermostat batteries have drained overnight and i'm also having some issues with my laptop in the web console needing to re-loging.
the battery drain is a known issue according to nest with wifi issues. I'm wondering if the devices are hoping to differet AP's causing the drain not knowingn which to connect to. If continued issues I may need to revert back to my prior single AP mode setup that had its own issues and problems.
Is AX mode enabled?
What are your CTS/RTC values seen under under Advanced Tab/Advanced Settings/Wireless Settings
64 is default for v15.25...
Please set these up to 2347...
iNexxFear wrote:Were there any final take aways on this? I just setup an Orbi AX configuration running firmware version 3.2.15.25 and while all seemed good yesterday, today my Nest thermostat batteries have drained overnight and i'm also having some issues with my laptop in the web console needing to re-loging.
the battery drain is a known issue according to nest with wifi issues. I'm wondering if the devices are hoping to differet AP's causing the drain not knowingn which to connect to. If continued issues I may need to revert back to my prior single AP mode setup that had its own issues and problems.
I would follow FURRYe38's recommendation to check and set your CTS/RTS values to 2347. The firmware defaults cause various wireless compatibility issues.
I have 2 Nest thermostats and 3 Nest Protects and they have been working fine with my Orbi AX system. Did your Nest devices successfully connect to wifi after you upgraded your router? It's important to verify the connectivity of your devices and reset/reconnect them if they are not connected. Not all devices will simply reconnect just because you kept the same SSID and password. If they could not connect to your new wireless SSID and kept retrying then that would explain why the surprise battery drain.
Hello,
I also recentely got an RBR850 and matching sattelite and am having problems with my Nest thermostat battery draining. I had some troubles with my Nest Protects at first and, to be honest, can't remember how I resolved it...I think I had to factory reset and start from scratch. I couldn't just update the settings. However, Nest is telling me the problem with my battery is the WiFi signal and not the battery. From what I'm reading here, that may be accurate. They gave me a link that has settings to change. One is to enable 802.11 b/g/n which is enabled on my router. I have also checked off the box to enable AX functions and I have a lot of IoT devices and so AX was one of the main reasons for upgrading to this system. Next it tells me to increase the DHCP lease time to at least two hours. I cannot find anywhere to change this setting and from reading other posts there seems to be some disagreement whether this is default to 1 hour or 1 day. I did assign it an "address reservation" in the Advanced Tab -> Setup -> LAN Setup menu. I hope this helps. I decided to change the CTS/RTS threshold to 2347 based on the suggestions contained in here. Otherwise, most of Nest's troubleshooting suggestions on the provided link do me no good. They also want me to use my phone as a hot spot for the thermostat to "isolate the issue". If you all have any suggestions, I highly appreciate them. This is my first time posting.
What Firmware version is currently loaded? if v15.25, then there seems to be a problem with this version of FW and Nest products. My Nest controllers fail to keep connected if AX mode is enabled. So Ive disabled AX mode. Prior version v11.2 released FW worked well with NEST.
If changing CTS and AX modes doesn't seem to resolve this you may need to revert back FW versions.
JerBear81 wrote:Hello,
I also recentely got an RBR850 and matching sattelite and am having problems with my Nest thermostat battery draining. I had some troubles with my Nest Protects at first and, to be honest, can't remember how I resolved it...I think I had to factory reset and start from scratch. I couldn't just update the settings. However, Nest is telling me the problem with my battery is the WiFi signal and not the battery. From what I'm reading here, that may be accurate. They gave me a link that has settings to change. One is to enable 802.11 b/g/n which is enabled on my router. I have also checked off the box to enable AX functions and I have a lot of IoT devices and so AX was one of the main reasons for upgrading to this system. Next it tells me to increase the DHCP lease time to at least two hours. I cannot find anywhere to change this setting and from reading other posts there seems to be some disagreement whether this is default to 1 hour or 1 day. I did assign it an "address reservation" in the Advanced Tab -> Setup -> LAN Setup menu. I hope this helps. I decided to change the CTS/RTS threshold to 2347 based on the suggestions contained in here. Otherwise, most of Nest's troubleshooting suggestions on the provided link do me no good. They also want me to use my phone as a hot spot for the thermostat to "isolate the issue". If you all have any suggestions, I highly appreciate them. This is my first time posting.
- FURRYe38,
Thank you for such a swift response. I do have the most current 15.25 FW loaded on both the router and satellite. I’ll go a step at a time. I really don’t want to disable AX options. So I’ll see if I lose battery thru the rest of today/tomorrow after changing CTS settings. If I do, then I’ll disable AX. Lastly, I’ll try downgrading the FW. Still open to any other suggestions you or anybody else have. Again, thanks for responding so quickly.
