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Netflix showing as VPN using Orbi RBR750
I have had my Orbi setup for approximately six months and all has been working well. A few days ago I started to have an issue using Netflix with all of my devices. The issue is Netflix believes my devices are behind a VPN and none of them are. If I connect any of the devices to another network, Netflix does not have the issue. I reconnected my previous ASUS router as a test and Netflix works perfectly. I have tried factory resetting the Orbi and still have the same issue. I spoke with Netflix and they have confirmed that my symptoms are due to being behind a firewall. Prior to a few days ago everything was working perfectly including Netflix. I don't believe the issue is with my ISP as everything works correctly with my old router. Netflix is the only service I seem to have an issue with.
I have also tried changing various settings in the Orbi but nothing seems to resolve the issue. I also verified that Armor is not turned on. Could this be the result of a recent firmware upgrade or does anyone have any ideas what I can try to resolve the issue? All of my hardware and firmware are listed below. Thank you in advance for any help you can provide.
Internet Type - Suddenlink Cable
Modem - Motorola Surfboard SB6141
Router Model - Orbi RBR750 with 2 satellites
Firmware Version - V4.6.7.13_2.1.9 (shows up-to-date)
Device - Android Phone/iPhone/nVidia Shield/Amazon FireTV
I believe my problem has been resolved. This morning I manually upgraded my Orbi to the newest firmware Version 4.6.8.2 and everything seems to be working perfectly, including Netflix. I still cannot explain why the previous firmware version caused the issue but am glad the problem was resolved. Thanks to everyone who offered suggestions and help. I really appreciate it.
9 Replies
If the problem started about March 24 of this year, that is when Netgear released this latest firmware version for the RBR750. (see release notes: https://kb.netgear.com/000064731/RBR750-RBS750-Firmware-Version-4-6-7-13
I would be tempted to manually install the previous firmware version, V4.6.5.14 and see if that fixes the problem.
https://www.netgear.com/support/product/rbr750.aspx#download
If the Netflix issue is fixed with the older firmware, then the next step would be to prevent Netgear from updating the firmware, which might happen within hours. (minutes?) So, you would have to test quickly.
If the Netflix issue is not fixed with the older firmware.... oh, s**t.
- I will attempt the downgrade tonight and report back. Thank you for the quick response.
I am sort of conflicted about this issue.
- On the one hand, if the previous firmware makes the Netflix problem go away, then you have a solution once Netgear is prevented from updating the firmware. And, of course, you lose out on the benefits that came with the newer firmware release.
- On the other hand.... (*&^$%^&*) This is ridiculous. I will not be happy to see "proof" that a firmware release is responsible for this.
