I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have it LAN cabled to the satellite for better connection but still keeps dropping. Please help!

Welcome to the club. It seems that the latest firmware update is causing major issues for many people.

My Xbox one constantly dropped connections with the newest firmware even after all recommended changes. The fix was to hook up a previous router to cable modem and turn it's wifi off. Then hook the Orbi up to the old router and place the Orbi in AP mode. No Xbox One disconnects since this change. Do you have another Wireless router available for now to try this?

Danny, I know I am probably preaching to the choir but please bear with me in order to eliminate potential issues. Please ensure that you have the RBS (satellite) a minimum of 30 feet or more from the RBR (router)-this is critical for the proper functioning of the unit-if you are doing an ethernet connection between the RBR and RBS disconnect please. With the latest firmware installed on both the RBR and the RBS do a hard reset on both units by pushing in the reset button and hold till the light flashes amber. Using the Orbi app do a new setup and use the original SSID and password for your wireless network-DO NOT reload a configurtion file to speed up the install. Go to the wirless page (Orbi GUI, orbilogin.net) under the Basic tab and deselect 20/40 coexistence for the 2.4GHz radio. As you have been advised in previous posts ensure under the advanced tab, advanced settings, wireless that CTS/RTS is set to 2347 (right now it defaults to 64) and set the preamble for both radios to short-ensure you click apply between each change. Once you have your Orbi configured make sure you have a good connection to your satellite (wireless) under attached devices and that the wireless network has found your wireless devices (PS4 Pro may not show up-yet). Fire up your PS4 Pro and go into the network page where you normally setup your wireless network-when the PS4 Pro finishes scanning for available wireless networks (yours should be available at this point) depress options on your PS4 Pro controller. You will see wifi frequency-select that and you will see three choices (Auto, 5GHz only, 2.4GHz only). Obviously Auto is the default so please select 2.4GHz only and complete the setup-PS4 Pro should be connected to the Orbi at this point and under network status reflect 2.4GHz for the wirless frequency. Do a restart on the PS4 Pro and see if the wireless connection is retained-it should. Experiment with the other wireless frequencies (5GHz only, and auto) to see if the PS4 Pro connects to your wireless network and retains the wireless connection after the restart on the PS4 Pro. I have the RBK852 in AP mode behind an ASUS router and right now I have no issues but I am also running beta firmware so the fix I outlined above should be addressed with the next public firmware released. I just want to get you up and running with your PS4 Pro and not have wireless disconnects. By the way, how far away is your PS4 Pro from either RBR or the satellite RBS? Hope this helps and others that go down this road. FURRYe38

Has anyone able to get this resovled? I've been facing this issue with the latest update for my PS4 as well. I've reset my whole network from scratch. Switched satellites around and PS4 still drops connect after I put it to sleep. The only way to resolve the issue is to reboot the the network. Why is Netgear not address this issue. I've seen it on so many other forums .

What Firmware is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?Try enabling WMM. Be sure CTS and RTS values are set for 2347. Under Advanced Tab/Advanced Settings/Wireless SettingsDanyus24 wrote:I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have it LAN cabled to the satellite for better connection but still keeps dropping. Please help!

NETGEAR ORBI connection drops with PS4

37 Replies

FURRYe38
Guru
Mar 11, 2020
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling WMM. Be sure CTS and RTS values are set for 2347. Under Advanced Tab/Advanced Settings/Wireless Settings
Danyus24 wrote:
I am having continous drops when playing my ps4 online. I just recieved my Netgear Orbi with satelite and really wanted to enjoy the game but my game kept rebooting every 10 or 15 minutes. I have it LAN cabled to the satellite for better connection but still keeps dropping. Please help!
- Danyus24
  Aspirant
  Mar 11, 2020
  
  What Firmware is currently loaded? V3.2.10.11_1.2.12
  What is the Mfr and model# of the ISP modem the NG router is connected too? Manufacture is NTT and model PR-500MI. I forgot to mention that it looks to be only a problem with my son and my PS4 that I have connected directly to the satellite. Also, I’m in Japan.
  
  What is the size of your home? Sq Ft? 2000
  What is the distance between the router and satellite(s)? 15ft
  - Danyus24
    Aspirant
    Mar 11, 2020
    I have contacted amazon and they have tried to help but no solution.
cruisencode
Apprentice
Mar 12, 2020
Welcome to the club. It seems that the latest firmware update is causing major issues for many people.
- farmrt88
  Star
  Mar 12, 2020
  My Xbox one constantly dropped connections with the newest firmware even after all recommended changes. The fix was to hook up a previous router to cable modem and turn it's wifi off. Then hook the Orbi up to the old router and place the Orbi in AP mode. No Xbox One disconnects since this change.
  
  Do you have another Wireless router available for now to try this?

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NETGEAR ORBI connection drops with PS4