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Forum Discussion
ArkAngel268
Nov 18, 2025Follower
NETGEAR Orbi RBSE960 AXE11000 constantly dropping WiFi connection
Good day, I currently have 1 router and 3 satellite in my home which is 2200sqft. I have it on auto channels I have owned the Orbi RBSE960 AXE11000 system since 2022 In 2023 all my WiFi devices...
FURRYe38
Nov 18, 2025Guru - Experienced User
Does this happen with all RBS turned OFF?
How many devices in total is connected to the system?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
IS IPv6 enabled on the RBR?
What channels are you using on the RBR?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
🛰
For that size of home, the RBR would be enough, maybe ONE RBS out at 30 feet. 3 satellites is too much: https://youtu.be/UR0viMLISz4
Please turn OFF two RBS and test.
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities
I currently have my 963 series online now and all is good with two RBS. However my home is 5k sq feet.