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Netgear RBS850 still keeps going magenta
So I reported this previously (but hell if I can find the previous posting). I have an RBS850 orbi solution with one satellite. It is over a year old (so has hardware support but bugger anything else) and it is still periodically going magenta.
Now the home internet is stable. there are NO issues there because I can continue to use it but the wifi via the router becomes unpredictable. It appears to work but can appear slow.
In short it seems there is a conflict somewhere. I am running it in AP mode because I was advised by Netgear support (when I had it) to do so.
Any thoughts?
btw I've tried resetting everything multiple times. Sometimes it will go for weeks without issue and then others it will recur several times over as many days.
...and no it is not a device issue. Don't even!
thoughts?
10 Replies
In AP mode, the router is getting its wan/ip info from the primary router its connected to. The magenta is indicating there's an issue with that.
What do the LEDs on my Orbi router and satellite mean? | Answer | NETGEAR Support
Maybe you're lease time is expiring on the router that's acting as primary. Maybe go into it and set it with a static IP address.
Now you put the RBS is going magenta. Just the satellite or the router too?
Thank you. I have already set the IP address of the Orbi router to be static and it still occurs. It is the router that is going magenta.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
David9 wrote:
So I reported this previously (but hell if I can find the previous posting). I have an RBS850 orbi solution with one satellite. It is over a year old (so has hardware support but bugger anything else) and it is still periodically going magenta.
Now the home internet is stable. there are NO issues there because I can continue to use it but the wifi via the router becomes unpredictable. It appears to work but can appear slow.
In short it seems there is a conflict somewhere. I am running it in AP mode because I was advised by Netgear support (when I had it) to do so.
Any thoughts?
btw I've tried resetting everything multiple times. Sometimes it will go for weeks without issue and then others it will recur several times over as many days.
...and no it is not a device issue. Don't even!
thoughts?
Firmware on the orbi is V4.6.14.3_2.3.12, which is apparently the latest release.
The service provider (TPG here in Australia) is a HUAWEI Home Gateway HG659 for Fibre to the Premises (FTTP).
The cable is the provided cable with the orbi router.
Yes I have powered off both the provider modem, the orbi router and the satellite as that is the only way to resolve the issue. It then can operate for a day, some days or even weeks without recurring....but it does and will still recur.
To add a little more. It has now happened again at least 3 times today. What I have noted is that the wired seems to be working but can be a little flaky. Mostly it seems to be DNS related.
I've also noted that the netgear itself seems to flick between "waiting" and "not connected" all throughout things are working but not quite working properly. there is slowness and errors when trying to get to things. most things work....
I'm about to reboot everything for the fourth time today. Hopefully it settles after that.
