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New - RBR750 / RBS750 Firmware Version v4.6.7.5 Released
No Release Notes at this time. I'll see if I can get some.
Download Link:
Firmware Update Instructions:
To update your product’s firmware, follow the instructions in your product’s user manual.
To find your user manual, visit https://www.netgear.com/support/, enter your model number in the search box, and click the Documentation button on the product page.
If you manually update, be sure to update the RBS first, then RBR lastly.
NOTE: Update the RBS first, then the RBR lastly. After the FW files are loaded and the RBS and RBR are ready, power OFF the RBS and RBR for 2 minutes then back ON.
Unplug the power adapters from the power wall outlet.
A factory reset maybe needed if problems are encountered:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
This article applies to:
248 Replies
- At least for me this is the most stable V4 firmware update yet. Up for 7 days without any issues. I have about 30 devices so it's going through some rigorous workload. So far so good.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
codejanitor wrote:
At least for me this is the most stable V4 firmware update yet. Up for 7 days without any issues. I have about 30 devices so it's going through some rigorous workload. So far so good.Do you use Whatsapp, Alexa Video at all? First time today I had issues with Alexa video call. Recipient said my sound was breaking up but I could hear them fine - no issues with video
Just realized that this may not be obvious from my setup in my signature
I have an ASUS RT-AC87U hardwired to my Orbi which I use for reliable Wi-Fi, no drops on WhatsApp, Alexa etc etc everything works fine. When I use the 5Ghz Wi-Fi off the Orbi it's a nightmare with drops and recipient can't hear me when I can hear them. Definately related to the Orbi Wi-Fi ans I use the same gear when using the ASUS Wi-Fi and all is well
what are your channels being used currently and what is the CTS set for on the RBR?I presume that you do disable the wifi radios on the ASUS routers when not in use?
Foden wrote:
Do you use Whatsapp, Alexa Video at all? First time today I had issues with Alexa video call. Recipient said my sound was breaking up but I could hear them fine - no issues with video
Just realized that this may not be obvious from my setup in my signature
I have an ASUS RT-AC87U hardwired to my Orbi which I use for reliable Wi-Fi, no drops on WhatsApp, Alexa etc etc everything works fine. When I use the 5Ghz Wi-Fi off the Orbi it's a nightmare with drops and recipient can't hear me when I can hear them. Definately related to the Orbi Wi-Fi ans I use the same gear when using the ASUS Wi-Fi and all is well
- Any idea when this will officially release through the auto-update process? If it is only a few days or a week then I'll just wait it out. Otherwise, I'll run through the manual steps...
We do get that information. This was a pre-release thing to help get users better exeperiences. NG maybe still tuning whats on the plate and may come up with something else. We don't know. So install it if you like or wait it out. Users or posting that there getting much better experiences with it. Seems to at least help with the major issues seen in current and prior v4 FW versions.
mrecom wrote:
Any idea when this will officially release through the auto-update process? If it is only a few days or a week then I'll just wait it out. Otherwise, I'll run through the manual steps...- Thanks for the quick reply! Ended up upgrading the fw on 2x satellites and router this afternoon. So far so good. Time will tell.
Sadly this came out the day my 2 week on call started.
jsut now iupdated satalites and Router for 750. and turned on AX for 2.4 and made sure all other settings were default and all is workign beautifully. the randon drops have goen away for the small numebr i was getting. also the speeds are faster than before.
Hope this is the fix we all have been lookign for , for liek over a year it seems like ( or close to it )
jsut did an install not factory reset , wanted to try this first
Good to hear. Did you power OFF the RBR and RBS for 1 minute or more after applying the FW? I recommend this at least.
jamacphoto wrote:
Sadly this came out the day my 2 week on call started.
jsut now iupdated satalites and Router for 750. and turned on AX for 2.4 and made sure all other settings were default and all is workign beautifully. the randon drops have goen away for the small numebr i was getting. also the speeds are faster than before.
Hope this is the fix we all have been lookign for , for liek over a year it seems like ( or close to it )
jsut did an install not factory reset , wanted to try this first
I am going to try this firmware, because I too have problems with the existing firmwares. Every 12 hours I am seing my satellite turn solid blue. The Netgear is set to AP-mode ever since the DNS issues. So therefor in the log files of my Asus I can also see that every 12 hours the Netgear connects/reconnects. My theory is that Netgear is having an automatic reconnect happen every 12 hours to solve the DNS lookup issue. However, this is just speculation.
RBK753s here
I did the firmware update 3 days ago, and this appears to have fixed my constant satellite drops. One of the two satellites was so problematic that I ended up unlplugging it unless I needed wifi on that side of the house. Also possibly fixed an issue where I would have to reboot the router due to an issue where I would suddenly get dropped to extremely low speeds (less than 1Mbps). Recently I had been having to reboot the router once or twice a day. So far...none of the above issues have occured in the last three days.
However, my wifi speeds are not great. I have Google Fiber. The speed tests on the app show (almost) full speeds--upper 800 downloads, 945 upload. When plugged in to ethernet on my Macbook I get full slighty slower speeds. But when I do a speedtest with the Ookla app on my iPhone 12 Pro, I am lucky to get over 300Mbos download. Uploads hover in the 500 range.
I did a full factory reset--the router and both sats...everything--a few hours after updating to 4.6.7.5 thinking it could be other things on network using bandwidth (lots of iot in my home). I kept the default SSID so that nothing would connect, other than my phone. Changed the channel settings to all of the different options. Unchecked the 20/40 coexistence, no armor or any parental modes, CTS/RTS at 2347, short preamable, AX enabled. Nothing really affected the speeds. The iPhone 12 Pro is AX enabled.
I also tried speedtests with the satellites off. That did not change anything either.
I was at my sister's home earlier this week and did a speed test there. She has Spectrum 400, and Orbi 853 (or whatever the 800 series is called), and I was able to get 450-475 from a satellite about 50 feet away from the main router.
Is my setup bad or do I have a bad Orbi unit? This is very much a first world problem....I know. But I feel like I have tried literally everything and nothing is getting my wifi network speeds higher to what they *should* be.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?What connection speed rates are you seeing on the Mac Book and iphone. Load up wifisweetspots app on the phone and test with the phone near the RBR.
https://kb.netgear.com/19668/Link-Rate-and-Transfer-Speed
htsu wrote:
RBK753s here
I did the firmware update 3 days ago, and this appears to have fixed my constant satellite drops. One of the two satellites was so problematic that I ended up unlplugging it unless I needed wifi on that side of the house. Also possibly fixed an issue where I would have to reboot the router due to an issue where I would suddenly get dropped to extremely low speeds (less than 1Mbps). Recently I had been having to reboot the router once or twice a day. So far...none of the above issues have occured in the last three days.
However, my wifi speeds are not great. I have Google Fiber. The speed tests on the app show (almost) full speeds--upper 800 downloads, 945 upload. When plugged in to ethernet on my Macbook I get full slighty slower speeds. But when I do a speedtest with the Ookla app on my iPhone 12 Pro, I am lucky to get over 300Mbos download. Uploads hover in the 500 range.
I did a full factory reset--the router and both sats...everything--a few hours after updating to 4.6.7.5 thinking it could be other things on network using bandwidth (lots of iot in my home). I kept the default SSID so that nothing would connect, other than my phone. Changed the channel settings to all of the different options. Unchecked the 20/40 coexistence, no armor or any parental modes, CTS/RTS at 2347, short preamable, AX enabled. Nothing really affected the speeds. The iPhone 12 Pro is AX enabled.
I also tried speedtests with the satellites off. That did not change anything either.
I was at my sister's home earlier this week and did a speed test there. She has Spectrum 400, and Orbi 853 (or whatever the 800 series is called), and I was able to get 450-475 from a satellite about 50 feet away from the main router.
Is my setup bad or do I have a bad Orbi unit? This is very much a first world problem....I know. But I feel like I have tried literally everything and nothing is getting my wifi network speeds higher to what they *should* be.
Hardware Version RBR750 Firmware Version V4.6.7.5_2.1.7 Figured I'd come back and see what all the fus was about. After updating the satellite first, and then the router. Leaving them both off for 10 minutes and then ONLY plugging the router back in, I'm super excited to report that the issues are the exact same. Yup, once again I lose any and all connection to the internet and a constant release and renew of my IP is required to stay online, for at best, 5 minutes.
Big thanks, once again, to Netgear and the Orbi team for putting out some fantastic garbage. Turns out it is still difficult to make a router for a company this large. Guess I'll have to go back to my $50 Linksys router since I cannot rely on these $400 paper weights to do anything but disappoint.
For the record, I have a case open and don't really care to see it fulfilled. The idea that someone might mistakenly think I recommend these things if they happen to notice them throughout my house would sully my good name.
So if your still seeing problems, it was mentioned that a factory reset and setup from scratch maybe needed. if this still fails, then you'll need to contact NG support and ask about RMA options:
https://my.netgear.com/support/contact.aspx
Microsoft365 wrote:
Hardware Version RBR750 Firmware Version V4.6.7.5_2.1.7 Figured I'd come back and see what all the fus was about. After updating the satellite first, and then the router. Leaving them both off for 10 minutes and then ONLY plugging the router back in, I'm super excited to report that the issues are the exact same. Yup, once again I lose any and all connection to the internet and a constant release and renew of my IP is required to stay online, for at best, 5 minutes.
Big thanks, once again, to Netgear and the Orbi team for putting out some fantastic garbage. Turns out it is still difficult to make a router for a company this large. Guess I'll have to go back to my $50 Linksys router since I cannot rely on these $400 paper weights to do anything but disappoint.
For the record, I have a case open and don't really care to see it fulfilled. The idea that someone might mistakenly think I recommend these things if they happen to notice them throughout my house would sully my good name.
- Your issue definitely seems worse than a lot of people so if possible I’d be thinking about a return.
My issue was constant micro drops/satellites rebooting. Day 2 and it seems like the issues are fixed with this beta firmware.
Also worth mentioning Speedtest from the orbi admin never worked previously and this is now working correctly.
Note I’m not using orbi as a router. I have a different router and run orbi as Access Point.
Tomorrow will be the real test as both me and wife are back to work and a day full of zoom calls. I’ll soon know if something starts playing up.Yes, when you're not using them as designed, they do seem to work better for a lot of people. Seems the more you turn off, the better it gets. The thing is, when I buy something, I expect all of it to work.
Hey all - I've been using this beta firmware on my RBK752 kit for awhile now and it has been pretty good. I did notice one perculiar event today so I thought I would signup and post my findings, to see if anyone else has noticed this.
Today I noticed that all my 2.4Ghz devices were connected to the Satellite node only. Even though the main Router was the closer item in this case (Satellite is at the other end of the house). Worth noting my 2.4Ghz ouput is also set to 50%. So these devices were barely achieving a signal. The devices were two wireless printers and a security camera. What prompted me to the issue is that printing was hit and miss (due to the poor signal).
I powered off the Satellite to get them to move over to the main Router - but they didn't. The main router had no 2.4Ghz devices attached. It had other devices, all on 5Ghz. So with the Satellite powered off, I thought I'd try and re-run the WiFi setup on the two printers, to my surprise, they could not see any WiFi networks. Or should I say, my Orbi network. They did detect my neighbours network, and the free WiFi on a passing bus. :) It was clear the issue wasn't with the devices.
In the end, I decided to reboot the main Router. After about 2 minutes, the Router came back up and the two printers and security camera connected to it instantly (on 2.4Ghz). I then powered on the Satellite.
I have no idea why they the main Router became almost invisble on the 2.4Ghz channel to all devices. As I say, 5Ghz connectivity was fine. But after the reboot, it seems to have cleared the issue. One to keep an eye on I guess.
Thanks.
- Hello, but is this new firmware a beta? because on the site the latest version is 4.6.5.14. I have version 4.6.3.16 because I have not installed version 4.6.5.14 because I have read that many have had problems. I with the version 4.6.3.16 we say that it works quite well and I am always afraid to install a new firmware, so the version 4.6.7.5 is a beta? On searching for updates, I only find version 4.6.5.14 for the router for the two satellites, it tells me no updates are available. Thank you.
It's not an official firmware release, more of a publilc beta. Well worth trying this firmware as it seems to have helped a number of users resolve some of their issues. Make sure you read and follow the OP instructions, especially factory reset and power off times
- Someone here posted a download link to the beta version. I installed it, power cycled and reset the the router. Still flaky. I thought about downgrading but after the reset it checks for new firmware so that’s probably a waste of time. I wonder if getting a different router and using these in bridge mode would work.
What do you mean by still flaky? Whats happening?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Is AX mode enabled and CTS at default value or 2347?
If you mean AP mode, yes would be worth trying.
stlgasman wrote:
Someone here posted a download link to the beta version. I installed it, power cycled and reset the the router. Still flaky. I thought about downgrading but after the reset it checks for new firmware so that’s probably a waste of time. I wonder if getting a different router and using these in bridge mode would work.
Hi all
If it helps for comparison purposes, here is my ORBI debug info showing CPU / Memory usage with this latest FW. I've checked this over the course of the 6 days that the system has been up (recently powered off as I improved the location of the RBR and RBS units, and then wired in the backhaul). But seems pretty constant at 9% CPU and 330MB.
All my devices are wireless in the property. I sometimes have (especially from the office) x1 PC, x2 Laptops, x2 Printers, x3 Mobile Phones all on the go. And then in the property we can also have x2 TVs with x2 PVR recorders using x2 AVRs for home cinema, and a security camera all connected as well. So nearly x15 devices. That might be small... but to me that seems like a lot of things. :smileytongue:
I also have "IPv6" disabled and "Known DoS attacks and Port Scans" from within Logs - as I read a post on these forums to disable that to help with resource usage. I use my RBR in Router Mode as well, along with Armor security enabled.
Hope this is useful.
Hi all
Looks like I definitely have a werid 2.4Ghz glitch / bug with this firmware but thankfully it is easy to resolve. Recently had a power outage and that seems to have caused the bug to reoccur. A simple power down, leave for 2 minutes, power up RBR and then RBS seems to iron out the kink. But this is what I have at the moment (pre-reboot).
- Device List shows the wireless camera connected on 2.4Ghz to the RBS. Note however in the screenshot the RBR reporting zero data transfer on 2.4Ghz channel. All other devices are choosing to connect at 5Ghz.
- Device List shows one of the mobile phones, as "Wired". Tried deleting it from the Orbi and switching the phone off for a few minutes. Reconnects and shows exactly the same.
Not a major deal for a beta FW but thought I'd just raise it for awareness.
Thanks
Has a factory reset and setup from scratch been performed since last FW update?
Jimbo84 wrote:
Hi all
Looks like I definitely have a werid 2.4Ghz glitch / bug with this firmware but thankfully it is easy to resolve. Recently had a power outage and that seems to have caused the bug to reoccur. A simple power down, leave for 2 minutes, power up RBR and then RBS seems to iron out the kink. But this is what I have at the moment (pre-reboot).
- Device List shows the wireless camera connected on 2.4Ghz to the RBS. Note however in the screenshot the RBR reporting zero data transfer on 2.4Ghz channel. All other devices are choosing to connect at 5Ghz.
- Device List shows one of the mobile phones, as "Wired". Tried deleting it from the Orbi and switching the phone off for a few minutes. Reconnects and shows exactly the same.
Not a major deal for a beta FW but thought I'd just raise it for awareness.
Thanks
- [edit]: never mind, i found the answer in this long thread. Makes me wonder if i did make a good decision to buy NG hardware if support is that unreliable.
Hi there,
sorry, if this has already been answered. Dumb question: is this a beta firmware? I have the RBK753 and the latest official release is 7.6.5.14 according to the support page. I just wonder how this release is up two minor versions from the official version. I haven’t seen official updates for a longer time.
Thanks and best regards.v.5 was meant to bring more stability to 7 series users since there has been lots of problems since v4.x FW first came out last year. Users have seen better results with v.5 after it's been loaded. It's up to you to use it or not.
The latest V4.6.7.5 has been much much better for me. It might be beta but I'd personally highly recommend using it. For me it has made the Orbi usable. I still wouldn't buy another Orbi after the 6 months of hassle prior but it was a financial investment.
I have had a couple of times where the internet appears to slow down, about half speed, but I haven't been able to pin it back to the Orbi. I also had my doorbell go offline multiple times this morning, but its location and the location I need to put router and satellites mean it gets the weakest signal. It also hadn't dropped for about a month before that, so it could have been a bit of a glitch or some interference outside.
It does give me a headache with the layout though and its another thing worth playing with. I bought the 753, not because my house is big, but its awkward with an extension. In the extension I placed a satellite, then the router in the main location and another satellite upstairs since its 3 stories. However it happened that the living room was right in the middle of the router and a satellite. Devices were hopping too easily between the two. My Orbi RBR50 had an option to slow hopping between nodes (turning off fast switching) but the 7 series does not seem to have an option and I've no idea what parameters it uses. Ideally I'd still have 3 nodes, but actually 2 seems to be working really well. I had to move the main router so it could cover extension reliably but since I only use Orbi as an access point this wasn't too much hassle.
What I would highly recommend if troubleshooting wifi issues is get WIFI Explorer (Mac) or equivalent. It tells me the signal strength of each node regardless of what I'm connected to (and highlights the node I'm on). Installed on a laptop you can walk to each area of the home, put the laptop down and watch what is happening with strength, which node its using, how close in strength other nodes are etc. This made it A LOT easier to fix.
